Certified Sales Cloud Consultant Certification Exam Questions with AI Explanations

QUESTION: 66

In order to increase and promote adoption, sales management at Cloud Kicks wants sales representatives to follow Opportunities they create.
Which two actions should the Consultant recommend to create a solution? (Choose two.)

Use Process Builder with an Action Type of Follow Chatter when a record is created or edited.
Turn on the Chatter feed settings that enable users to automatically follow records that they create.
Create a report with newly created Opportunities and have sales management subscribe to the report.
Turn on the Chatter feed settings that enable stage notifications to opportunity owners.

Answer(s): B,C

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QUESTION: 67

Cloud Kicks has enabled territory forecasts to see how expected revenue compares between sales territories, and to know which territory has the most closed deals in a month. The territory hierarchy has three branches with child territories, with forecast managers assigned to a few of them.
Which two actions can forecast managers perform? (Choose two.)

They can share their forecast with any external user.
They can add territories to the hierarchy.
They can see all of their territory forecasts in a single-page summary view.
They can share their forecast with any Salesforce user.
They can share their summary view with any Salesforce user.

Answer(s): C,D

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QUESTION: 68

The Sales Director at Cloud Kicks noticed that while Lead conversion rates were high, Opportunities were not moving through the sales cycle. Many of the contacts that were converted had no phone, email, or background information captured.

Which three solutions can be used to improve the quality of Leads being converted? (Choose three.)

Mandate that all Lead data must be reviewed prior to being created in Salesforce.
Review Lead conversion mapping to ensure necessary fields are mapped correctly.
Create a validation rule to check that necessary information is complete upon Lead conversion.
Implement a trigger that warns the user of incomplete information during Lead conversion.
Update web-to-lead forms to require input fields be completed prior to submission.
Schedule a report that notifies Lead owners daily of Leads with incomplete information.

Answer(s): B,D,E

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QUESTION: 69

Cloud Kicks frequently has multiple sales representatives that collaborate on an Opportunity and needs Salesforce to allocate credit to each sales representative in order to track against a sales quota.
Which Salesforce feature satisfies this requirement?

Public Groups
Account Teams
Opportunity Splits
Opportunity Teams

Answer(s): C

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QUESTION: 70

Cloud Kicks is currently going through a fast-paced growth of its sales department. The Sales Director notices that new sales executives are investing time connecting with existing contacts who are not influential in furthering the business relationship.
Which two potential solutions can the Consultant recommend? (Choose two.)

Implement the Account Contact Role feature.
Add an Influencing Contact multi-select picklist field on the Account.
Add a Lookup field to Contacts to indicate Influential Contacts.
Track time invested in a custom field for each contact.

Answer(s): A,B

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