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  3. AP-211

Salesforce AP-211 Exam (page: 2)
Salesforce Health Cloud Accredited Professional
Updated on: 19-Feb-2026

Viewing Page 2 of 16
AP-211 PDF 115 Questions

Bloomington Caregivers would like to display patient information from both Salesforce standard objects and data from an external system.

Which three Health Cloud features should a consultant recommend the company use to display this on the patient record page?

Choose 3 answers

  1. FlexCards
  2. Salesforce Flows
  3. Integration Procedures
  4. DataRaptors
  5. Visualforce Pages

Answer(s): A,C,D

Explanation:

Step-by-Step Explanation;

Health Cloud Best Practice for Displaying Internal and External Data:

FlexCards (part of OmniStudio) can display data from multiple sources in a unified view on a patient record.

Integration Procedures connect to external systems and bring in data (e.g., from EHRs or other sources).

DataRaptors extract and transform Salesforce data for display and use in FlexCards.

Salesforce Documentation


Reference:

"FlexCards can display internal Salesforce data and call Integration Procedures or DataRaptors to bring in external or standard object data."

-- OmniStudio Standard Guide

"Integration Procedures are used to retrieve and update data from external systems and can be invoked directly from FlexCards or OmniScripts."

-- OmniStudio Integration Procedures

"DataRaptors map Salesforce data to and from FlexCards and Integration Procedures, enabling seamless display of patient information."

-- OmniStudio DataRaptors

Other Options:

Salesforce Flows: Good for automation but not for real-time display of combined external and internal data on record pages.

Visualforce Pages: Legacy solution, not recommended for modern Health Cloud patient page display, and does not natively integrate with OmniStudio tools.

OmniStudio Standard Guide

OmniStudio Integration Procedures

OmniStudio DataRaptors



An administrator for Health Cloud wants to ensure that the files in their full sandbox instance are encrypted.

Which encryption solution supports the encryption of files in this scenario?

  1. Classic Encryption
  2. Salesforce Shield
  3. salesforce Data Mask
  4. Industry Data Security

Answer(s): B

Explanation:

Step-by-Step Explanation;

Requirement:

Encrypt files in a full sandbox instance.

Salesforce Shield Platform Encryption:

Provides encryption of files and attachments at rest across Salesforce environments (including sandboxes).

"Use Shield Platform Encryption to encrypt files and attachments stored in Salesforce, including those in sandbox environments."

-- Salesforce Shield Platform Encryption Guide

Other Options:

Classic Encryption: Only encrypts a limited set of standard fields, not files or attachments.

Salesforce Data Mask: Masks data for sandbox use, but does not encrypt files for runtime.

Industry Data Security: Not a Salesforce product for file encryption.


Reference:

Shield Platform Encryption Guide



An external provider wants to get a patient's allergy information from Bloomington Caregivers' Health Cloud system.

Which Health Cloud API should a consultant recommend?

  1. Clinical Summary Healthcare API
  2. Q Interoperability API
  3. AllergyMedication API
  4. Patient Healthcare API

Answer(s): B

Explanation:

Step-by-Step Explanation;

Requirement:

External provider needs access to patient allergy information.

Interoperability API:

Salesforce Health Cloud provides FHIR-based Interoperability APIs that expose clinical data, including AllergyIntolerance resources.

"Use the Health Cloud Interoperability API (FHIR R4) to retrieve AllergyIntolerance resources and other clinical data for a patient."

-- Health Cloud Interoperability API Guide

Other Options:

Clinical Summary Healthcare API: Provides a summary but not structured, granular allergy data.

AllergyMedication API: Not a standard Salesforce API.

Patient Healthcare API: Broader resource, but allergies specifically are available through the Interoperability API.


Reference:

Health Cloud Interoperability API Guide



What are three requirements for implementing patients or members in Health Cloud?

Choose 3 answers

  1. Ensure the Person Account object Is used.
  2. Ensure the Parent Contact object is blank.
  3. Ensure 1-to-1 Account to Contact relationship.
  4. Ensure the Account is the Parent to Household Accounts.
  5. Ensure the Parent Account field is blank.

Answer(s): A,C,D



Bloomington Caregivers needs to use the objects for the Clinical data model as part of its new Health Cloud implementation.

Which preference should Bloomington Caregivers' administrator ensure is enabled?

  1. Clinical Data Model org preference
  2. Clinical R4 Model org preference
  3. FHIR-Aligned EHR Data Model org preference
  4. FHIR-Aligned Data Model org preference

Answer(s): D



A MedTech company needs to manage its run rate business to ensure contract compliance for its customers.

Which two features of Health Cloud should a consultant recommend the company use?

Choose 2 answers

  1. Remote Device Monitoring
  2. Sales Agreements
  3. MedTech Accelerator
  4. Advanced Account Forecasting

Answer(s): A,B



A pharma company wants the ability to:

Upload a patient's insurance card, including automatic Member Plan record creation

Run a benefits verification check

Schedule on behalf of the patient with a provider

Cloud Accredited Professional

Which set of Health Cloud capabilities should enable the company to build this business process?

  1. Utilization Management, Care Management, Intelligent Document Automation, Intelligent Appointment Management
  2. virtual Care, Intelligent Appointment Management, Intelligent Document Automation, Intelligent Document Reader
  3. Intelligent Appointment Management, Benefits Verification, Intelligent Document Automation, eFax Integration
  4. Intelligent Document Automation, Intelligent Appointment Management, Intelligent Document Reader, Benefits Verification

Answer(s): D

Explanation:

Step-by-Step Explanation;

Business Process Capabilities:

Intelligent Document Automation: Upload and process patient insurance cards.

Intelligent Document Reader: OCR and extract information to automatically create Member Plan records.

Benefits Verification: Check and verify patient insurance benefits.

Intelligent Appointment Management: Schedule on behalf of the patient with providers.

Salesforce Documentation


Reference:

"Use Intelligent Document Automation and Intelligent Document Reader to upload and extract insurance card details, with automated Member Plan creation. Use Benefits Verification and Intelligent Appointment Management to enable scheduling and eligibility checks."

-- Health Cloud: Intelligent Document Automation

-- Health Cloud: Benefits Verification

-- Health Cloud: Intelligent Appointment Management

Why not the other options?

Only D includes all needed automation for insurance card processing, Member Plan record creation, benefits verification, and scheduling.

Intelligent Document Automation

Intelligent Document Reader

Benefits Verification

Intelligent Appointment Management



A health plan provider would like to manage prior authorizations with predefined approval criteria.

Which three features in Health Cloud should a consultant recommend in this case?

Choose 3 answers

  1. claims data model
  2. Intelligent Appointment Management
  3. Business Rules Engine
  4. Utilization Management data model
  5. Out-of-the-box Process libraries

Answer(s): C,D,E

Explanation:

Comprehensive Detailed Step by Step Explanation with exact Extracts from Salesforce Health Cloud documents that you have with Reference

Business Rules Engine (BRE):

Enables you to define, automate, and manage approval criteria for prior authorizations.

Extract:

"Use Business Rules Engine to automate decisions and apply approval criteria for utilization management and prior authorizations."

-- OmniStudio: Business Rules Engine

Utilization Management Data Model:

Provides standard Health Cloud objects to manage prior authorizations, including requests, approvals, and denials.

Extract:

"Health Cloud Utilization Management provides a complete data model for tracking prior authorization requests and decisions."

-- Health Cloud: Utilization Management Data Model

Out-of-the-box Process Libraries:

Prebuilt processes for common healthcare workflows, including prior authorizations.

Extract:

"Out-of-the-box process libraries provide reusable flows for utilization management, including authorizations, appeals, and notifications."

-- Administer Health Cloud: Process Libraries

Incorrect Options:

A . Claims data model: Related to claims, not prior authorizations.

B . Intelligent Appointment Management: Focused on scheduling, not utilization management or prior authorization.


Reference:

OmniStudio: Business Rules Engine

Health Cloud: Utilization Management Data Model

Administer Health Cloud: Process Libraries



Viewing Page 2 of 16



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