A pharma company wants to leverage Provider Search to help patients find nearby infusion clinics.Which Health Cloud tool should a consultant leverage to drive performance and scalability?
Answer(s): B
Comprehensive Detailed Step by Step Explanation with exact Extracts from Salesforce Health Cloud documents that you have with ReferenceProvider Search and Performance:The Data Processing Engine (DPE) in Health Cloud enables fast, scalable searches across large provider directories. It is specifically designed for performance and scalability in Provider Search scenarios.Extract:"Health Cloud leverages the Data Processing Engine to deliver scalable, high-performance Provider Search for finding care locations and providers based on patient preferences and proximity."-- Health Cloud: Provider SearchOther Options:Pipeline Analytics: Used for data insights, not real-time search.Business Rules Engine: Handles rules/logic, not high-volume search.Flow for Industries: Automates processes, but DPE is the correct scalable search tool.
Health Cloud: Provider Search
Bloomington Caregivers is looking to streamline the user experience for its call center agents. On the patient's record, the company wants the ability to:Inform agents about changes in informationView basic details about a patient's insuranceHave a complete view of all engagement interactions in one placeWhich three components from Contact Center for Health Cloud should a consultant use to achieve this?
Answer(s): B,C,E
Comprehensive Detailed Step by Step Explanation with exact Extracts from Salesforce Health Cloud documents that you have with ReferenceRecord Alerts:Notify agents of important or recent changes in patient information.Extract:"Use Record Alerts to keep agents informed of changes and critical updates on the patient's record."-- Contact Center for Health Cloud OverviewTimeline:Provides a single, unified view of all engagement interactions, encounters, and activities with a patient.Extract:"Timeline shows a consolidated history of patient interactions and engagement, giving agents a complete view in one place."-- Health Cloud: Enhanced TimelineMember Plan FlexCard:Displays key patient insurance information directly on the record page.Extract:"The Member Plan FlexCard displays essential details about the patient's insurance coverage for agents."-- OmniStudio: FlexCardsOther Options:A . Identity Verification: Used for verifying caller identity, not information display.D . Action Launcher: Launches actions/processes, not for displaying info or alerts.
Contact Center for Health Cloud OverviewHealth Cloud: Enhanced TimelineOmniStudio: FlexCards
Bloomington Caregivers would like to bulk upload information to support Provider Search and Provider Relationship Card.What are the two best practice recommendations to upload this information?Choose 2 answers
Answer(s): A,B
A provider wants its care coordinators to track a series of problems, goals, and interventions (PGIs) related to a patient's care in a repeatable, efficient way.Which approach should a consultant recommend?
Answer(s): C
Bloomington Caregivers has reviewed the functionality of Integrated Care Management and decided to upgrade from the legacy Care Plans.Which two statements are true with respect to Integrated Care Management?Choose 2 answers
Answer(s): B,D
A payer needs to work with plan members and medical providers to influence decisions through a case-by-case review of the appropriateness of care.When gathering requirements for this use case, which two Utilization Management processes should a consultant discuss with the client?Choose 2 answers
Comprehensive Detailed Step by Step Explanation with exact Extracts from Salesforce Health Cloud documents that you have with ReferenceRequest Review Types:Utilization Management processes center around reviewing requests for appropriateness of care, with the three main types being Prior Authorization Review, Concurrent Review, and Retrospective Review.Extract:"Utilization Management supports prior authorization, concurrent, and retrospective reviews to evaluate care appropriateness case by case."-- Utilization Management in Health CloudCare Requests:Care Requests are the mechanism for providers to seek authorization from payers for drugs, services, or admissions.Extract:"Design care request processes to support providers seeking health plan authorization for services, medications, or admissions."-- Health Cloud Utilization Management Data ModelWhy not the other options?A: Next Best Action is more for care management recommendations, not utilization review.C: Intake agent count is an operational consideration, not a UM process.
Utilization Management OverviewUtilization Management Data Model
A clinic is looking to manage its associated physicians within Health Cloud.Which two objects support Salesforce's recommended approach to model the doctors in the clinic's Health Cloud org?Choose 2 answers
Answer(s): C,D
Comprehensive Detailed Step by Step Explanation with exact Extracts from Salesforce Health Cloud documents that you have with ReferenceHealthcare Practitioner and Healthcare Provider Objects:Salesforce recommends using the Healthcare Practitioner object for modeling individual doctors and the Healthcare Provider object for organizations/facilities.Extract:"Model physicians using the Healthcare Practitioner object and relate them to organizations or facilities using the Healthcare Provider object."-- Provider Network Management Data ModelOther Options:A . Contact and B. Person Account are not the recommended approach for modeling licensed clinical professionals in the Health Cloud provider data model.
Provider Network Management Data Model
When implementing Provider Search functionality, which two changes allow an external user to access search results?Choose 2 answers
Answer(s): A,C
Comprehensive Detailed Step by Step Explanation with exact Extracts from Salesforce Health Cloud documents that you have with ReferenceExperience Builder and Component Access:Add the Provider Search component to the Experience Cloud site page for external user access.Extract:"Use Experience Builder to add Provider Search components to your site to enable external users to search for providers."-- Provider Search in Experience CloudRead Access:Granting Read access to the Care Provider Searchable Field object is required for site users to access search results.Extract:"Grant the site user profile Read access to the Care Provider Searchable Field object to allow them to view provider search results."-- Provider Search SecurityOther Options:B: Sharing rules not typically required; object-level access is key.D: Data Pipeline object access is not relevant for provider search results.
Provider Search in Experience Cloud
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question 16: https://help.salesforce.com/s/articleview?id=sf.care_console_overview.htm&type=5
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