Salesforce Service Cloud Administration in Lightning Experience ADX261 Dumps in PDF

Free Salesforce ADX261 Real Questions (page: 19)

When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account. How should a Consultant configure the Lighting Service Console to support this requirement?

  1. Account tabs and Cases tab
  2. Case tabs with Account subtabs
  3. Account tab with Cases related list
  4. Account tabs with Case Subtabs

Answer(s): C



Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. A mobile workforce can be dispatched to support customers. Dispatching a worker comes at a high cost, and available appointment times are typically several weeks in the future.
What is the recommended method to improve the support experience while providing expert-level support?

  1. Omni-Channel Routing
  2. Visual Remote Assistant
  3. Workforce Engagement Self Scheduling
  4. Field Service Scheduler

Answer(s): D



Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices.
What feature should a consultant recommend to meet this requirement?

  1. Web-to-Case
  2. Embedded Chat Service
  3. Customer Community
  4. Case Assignment Rules

Answer(s): B



Which search mechanism should be used to find case comments from within the lightning service console?

  1. Search utility component
  2. Comment search component
  3. Comments list view
  4. Global search

Answer(s): D



Universal Containers (UC) is updating the Service Cloud console app for its call center agents. Management is concerned that deploying the new app will disrupt current operations and impact customer satisfaction.
What should the consultant recommend to mitigation these concerns?

  1. Deploy the configured and tested app to production, update the agent's profile to view the app and take away access to the old app.
  2. Configure the new app in a sandbox. Use a change-set to push the configuration to production for testing and training.
  3. Deploy the configuration from a sandbox to production during the next Salesforce version update so the system only goes down once.
  4. Configure the new app in developer org and use an unmanaged package to deploy to production.

Answer(s): D



Share your comments for Salesforce ADX261 exam with other users:

R
Reb974
8/5/2023 1:44:00 AM

hello are these questions valid for ms-102

M
Mchal
7/20/2023 3:38:00 AM

some questions are wrongly answered but its good nonetheless

S
Sonbir
8/8/2023 1:04:00 PM

how to get system serial number using intune

M
Manju
10/19/2023 1:19:00 PM

is it really helpful to pass the exam

L
LeAnne Hair
8/24/2023 12:47:00 PM

#229 in incorrect - all the customers require an annual review

A
Abdul SK
9/28/2023 11:42:00 PM

kindy upload

A
Aderonke
10/23/2023 12:53:00 PM

fantastic assessment on psm 1

S
SAJI
7/20/2023 2:51:00 AM

56 question correct answer a,b

R
Raj Kumar
10/23/2023 8:52:00 PM

thank you for providing the q bank

P
piyush keshari
7/7/2023 9:46:00 PM

true quesstions

B
B.A.J
11/6/2023 7:01:00 AM

i can´t believe ms asks things like this, seems to be only marketing material.

G
Guss
5/23/2023 12:28:00 PM

hi, could you please add the last update of ns0-527

R
Rond65
8/22/2023 4:39:00 PM

question #3 refers to vnet4 and vnet5. however, there is no vnet5 listed in the case study (testlet 2).

C
Cheers
12/13/2023 9:55:00 AM

sometimes it may be good some times it may be

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Sumita Bose
7/21/2023 1:01:00 AM

qs 4 answer seems wrong- please check

A
Amit
9/7/2023 12:53:00 AM

very detailed explanation !

F
FisherGirl
5/16/2022 10:36:00 PM

the interactive nature of the test engine application makes the preparation process less boring.

C
Chiranthaka
9/20/2023 11:15:00 AM

very useful.

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SK
7/15/2023 3:51:00 AM

complete question dump should be made available for practice.

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Gamerrr420
5/25/2022 9:38:00 PM

i just passed my first exam. i got 2 exam dumps as part of the 50% sale. my second exam is under work. once i write that exam i report my result. but so far i am confident.

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Kudu hgeur
9/21/2023 5:58:00 PM

nice create dewey stefen

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Anorag
9/6/2023 9:24:00 AM

i just wrote this exam and it is still valid. the questions are exactly the same but there are about 4 or 5 questions that are answered incorrectly. so watch out for those. best of luck with your exam.

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Nathan
1/10/2023 3:54:00 PM

passed my exam today. this is a good start to 2023.

1
1
10/28/2023 7:32:00 AM

great sharing

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Anand
1/20/2024 10:36:00 AM

very helpful

K
Kumar
6/23/2023 1:07:00 PM

thanks.. very helpful

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User random
11/15/2023 3:01:00 AM

i registered for 1z0-1047-23 but dumps qre available for 1z0-1047-22. help me with this...

K
kk
1/17/2024 3:00:00 PM

very helpful

R
Raj
7/24/2023 10:20:00 AM

please upload oracle 1z0-1110-22 exam pdf

B
Blessious Phiri
8/13/2023 11:58:00 AM

becoming interesting on the logical part of the cdbs and pdbs

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LOL what a joke
9/10/2023 9:09:00 AM

some of the answers are incorrect, i would be wary of using this until an admin goes back and reviews all the answers

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Muhammad Rawish Siddiqui
12/9/2023 7:40:00 AM

question # 267: federated operating model is also correct.

M
Mayar
9/22/2023 4:58:00 AM

its helpful alot.

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Sandeep
7/25/2022 11:58:00 PM

the questiosn from this braindumps are same as in the real exam. my passing mark was 84%.

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