In an organization, the process is stabilized and documentation exists. What is the rating for this level?
Answer(s): B
Malcolm Balridge who was a defense secretary invented MBNQA
Industry accepted definitions of quality are "conformance to requirements" (from Philip Crosby) and "fit for use" (from Dr. Joseph Juran and Dr. W. Edwards Deming). These two definitions are contradictory.
Answer(s): A
Most Information Technology (IT) groups have the quality gaps between:
Answer(s): A,C
A major premise of a quality management environment is an emphasis on continuous improvement. The approach to continuous improvement is best illustrated using the , which was developed in the 1930s by Dr. Shewhart of the Bell System.
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