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Quality Assurance CSQA Exam (page: 18)
Quality Assurance Certified Software Quality Analyst (CSQA)
Updated on: 15-Feb-2026

Viewing Page 18 of 162
CSQA PDF 804 Questions

Organization at initial level can improve their performance by instituting

  1. Project Management
  2. Management Oversight
  3. Quality Assurance
  4. Change Control
  5. All the above
  6. Only a, b, & d

Answer(s): F



The number and types of measures for quality results depend upon factors such as

  1. the company's size
  2. types of products and services
  3. competitive environment
  4. all the above

Answer(s): D



The tactics which should be incorporated while giving constructive criticism are

  1. Do it privately
  2. Have the facts
  3. Be prepared to help the worker to improve his/her performance
  4. Be specific on expectation
  5. Follow a specific process in giving criticism
  6. A B C & E
  7. All the above

Answer(s): G



The complaint resolution processes are

  1. get on your customers wave length
  2. get the facts
  3. establish and initiate an action program
  4. Follow up with your customer
  5. all the above

Answer(s): E



JIT was developed by

  1. Dr. W. Edward deming
  2. Dr. Leonard Zunin
  3. Taiicho Ohno
  4. Malcom Baldrige

Answer(s): C



Viewing Page 18 of 162



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Marianne 10/22/2023 11:57:00 PM

i cannot see the button to go to the questions
Anonymous