PEOPLECERT ITIL 4 Specialist: High-velocity IT ITIL-4-Specialist-High-velocity-IT Dumps in PDF

Free PEOPLECERT ITIL-4-Specialist-High-velocity-IT Real Questions (page: 1)

How can an organization facilitate positive outcomes and experiences throughout the customer journey?

  1. By being fair and transparent with costs
  2. By optimizing the use of resources during the service lifecycle
  3. By understanding service consumer needs and desires
  4. By ensuring key risks have been identified and addressed

Answer(s): C



Which is an example of planning for value co-creation?

  1. Defining KPIs for service quality that align with internal team objectives
  2. Agreeing with a customer the service desk team's response times for each method of user contact
  3. Documenting user feedback in a service improvement register
  4. Setting expectations with a vendor for service delivery

Answer(s): B



Which statement about the end-to-end customer journey is CORRECT?

  1. It reflects an overall perception of the customer's experience
  2. It involves only the stages of service delivery and resolution
  3. It excludes customer interactions outside of the organization's processes
  4. It focuses exclusively on technical service outcomes

Answer(s): A



Which statement about service requests is CORRECT?

  1. Service requests are always handled as incidents
  2. Service requests are submitted via agreed channels
  3. Service requests require approval from senior management
  4. Service requests are only applicable for IT-related needs

Answer(s): B



A service provider wants to use a technology-generated approach for updating a software application installed on the mobile devices of the service users.
Which is the MOST APPROPRIATE method?

  1. Using a manual process for each update
  2. Using a push method to check the user's device each time it is connected
  3. Allowing users to pull updates when they choose
  4. Sending email notifications for manual installation of updates

Answer(s): B



A service provider is tracking the likelihood of service failures that could affect the service consumer.
What is this a measure of?

  1. Impact
  2. Risk
  3. Priority
  4. Availability

Answer(s): B



A service provider reliably meets the agreed service levels, but some customers are not happy because they are not achieving the outcomes that they expected.

Which is the BEST thing the service provider can do about this?

  1. Identify ways to improve service levels, and discuss the cost of these improvements with the customers
  2. Focus on technical excellence to further improve services
  3. Analyze customer feedback to understand and address unmet expectations
  4. Provide additional training to customers on using the service

Answer(s): A



A team is evaluating commercial software products in an effort to improve communication and collaboration within the team. The members of the team cannot agree on the process that they should use to evaluate the products.
Which step should the team complete LAST?

  1. Define requirements for configuring the product
  2. Analyze the costs of implementing the product
  3. Identify the technical compatibility of the product
  4. Evaluate user feedback on product prototypes

Answer(s): A



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7/11/2023 2:51:00 PM

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10/23/2023 4:01:00 PM

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9/17/2023 5:36:00 AM

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Massam
6/11/2022 5:55:00 PM

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12/27/2023 12:47:00 AM

answer to this question "what administrative safeguards should be implemented to protect the collected data while in use by manasa and her product management team? " it should be (c) for the following reasons: this administrative safeguard involves controlling access to collected data by ensuring that only individuals who need the data for their job responsibilities have access to it. this helps minimize the risk of unauthorized access and potential misuse of sensitive information. while other options such as (a) documenting data flows and (b) conducting a privacy impact assessment (pia) are important steps in data protection, implementing a "need to know" access policy directly addresses the issue of protecting data while in use by limiting access to those who require it for legitimate purposes. (d) is not directly related to safeguarding data during use; it focuses on data transfers and location.

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5/23/2023 9:46:00 PM

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8/10/2023 6:00:00 PM

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9/14/2023 4:27:00 AM

question number 4s answer is 3, option c. i

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12/7/2023 11:41:00 PM

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1/5/2024 1:12:00 AM

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1/16/2024 9:19:00 PM

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10/4/2023 9:57:00 PM

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12/2/2023 2:45:00 PM

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