ITIL-4-Practitioner-Deployment-Management Exam Questions and Answers (Page: 1)

QUESTION: 1

[Apply Deployment Management Processes]

What should be done if a newly developed deployment model cannot be tested for technical reasons?

Only use the new model after a way to test it has been found
Carry out test deployments to see if the model works correctly
Closely monitor the first few uses of the new model
Automate the activities of the new model before it is used

Answer(s): C

Explanation:

When a newly developed deployment model cannot be tested due to technical limitations, ITIL 4 emphasizes a risk-based approach to deployment management to ensure stability and minimize disruption. Option C, closely monitoring the first few uses of the new model, aligns with ITIL 4's guidance to proceed cautiously when full testing is not feasible. This approach allows the organization to deploy the model in a controlled environment, observe its performance, and quickly address any issues, thereby reducing risk while gathering real-world data.

Option A (Only use the new model after a way to test it has been found): While testing is ideal, delaying deployment indefinitely until a testing method is found may not be practical, especially if business needs require timely deployment. This option is overly restrictive and does not balance risk with operational demands.

Option B (Carry out test deployments to see if the model works correctly): Conducting test deployments assumes testing is possible, which contradicts the question's premise that testing cannot be done for technical reasons. This makes the option invalid.

Option C (Closely monitor the first few uses of the new model): This is the most pragmatic approach, as it allows deployment with safeguards like monitoring to mitigate risks, aligning with ITIL's focus on value delivery and risk management.

Option D (Automate the activities of the new model before it is used): Automating an untested model could amplify risks, as automation without validation may propagate errors across environments.

Reference:

ITIL 4 Practitioner: Deployment Management, Section on Deployment Lifecycle Management Monitoring and controlling deployments in untested scenarios ensures risks are managed effectively.

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QUESTION: 2

[Use Tools and Techniques for Deployment]

Which automation tools should be used to transport and install configuration items into a test environment?

Deployment tools
Environment configuration and management tools
Work planning and prioritization tools
Service configuration management tools

Answer(s): A

Explanation:

In ITIL 4, deployment tools are specifically designed to automate the transportation and installation of configuration items (CIs) into various environments, including test environments. These tools ensure consistency, repeatability, and efficiency in deployment processes, which are critical for managing CIs during testing phases.

Option A (Deployment tools): Correct, as deployment tools (e.g., Jenkins, Ansible, or Terraform for certain use cases) are tailored for automating the movement and installation of CIs, ensuring they are correctly placed in test environments with minimal manual intervention.

Option B (Environment configuration and management tools): While these tools (e.g., Puppet, Chef) manage environment settings, their primary focus is on configuring and maintaining environments, not transporting or installing CIs, making them less relevant here.

Option C (Work planning and prioritization tools): Tools like Jira or Trello focus on task management and prioritization, not on automating CI deployment, so this option is incorrect.

Option D (Service configuration management tools): These tools manage relationships and data about CIs in a configuration management database (CMDB), not the physical transport or installation of CIs, ruling out this option.

Reference:

ITIL 4 Practitioner: Deployment Management, Section on Tools and Automation Deployment tools are highlighted for their role in automating CI movement across environments.

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QUESTION: 3

[Apply Deployment Management Processes]

What should the organization keep in mind when planning improvements to deployment models?

The impact of deployed software should not be considered when designing these models
User resistance to updates is not a relevant factor to consider when designing deployment models
The same deployment approach should be used for deployments of similar size
Deployment model updates should consider inefficient processes

Answer(s): D

Explanation:

ITIL 4 emphasizes continual improvement in deployment management, which includes identifying and addressing inefficiencies in deployment models to enhance performance, reliability, and value delivery. Option D directly aligns with this principle by focusing on streamlining inefficient processes during model updates.

Option A (The impact of deployed software should not be considered when designing these models):
Incorrect, as ITIL 4 stresses that the impact of deployments on services, users, and the organization is a critical consideration to ensure value and minimize disruption.

Option B (User resistance to updates is not a relevant factor to consider when designing deployment models): Incorrect, as user experience and acceptance are key factors in ITIL 4's value co-creation model, and resistance must be addressed to ensure successful deployments.

Option C (The same deployment approach should be used for deployments of similar size): Incorrect, as ITIL 4 advocates for context-specific deployment models tailored to the unique needs of each service or environment, not a one-size-fits-all approach.

Option D (Deployment model updates should consider inefficient processes): Correct, as improving deployment models involves analyzing current processes, identifying bottlenecks or waste, and optimizing workflows to deliver greater value.

Reference:

ITIL 4 Practitioner: Deployment Management, Section on Deployment Model Development and Improvement Emphasis on addressing inefficiencies to enhance deployment effectiveness.

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QUESTION: 4

[Engage with Stakeholders and Suppliers]

How will suppliers support the development of an organization's deployment management practice?

Advise on the selection of tools that can be used across the organization's value streams
Define the practice success factors for deployment management
Create deployment models based on those of other organizations
Develop value streams for the organization utilizing deployment management where appropriate

Answer(s): A

Explanation:

Suppliers play a key role in supporting deployment management by providing expertise, tools, and services that align with organizational needs. Option A is correct, as suppliers often advise on selecting tools that integrate with the organization's value streams, ensuring consistency and scalability in deployment practices.

Option A (Advise on the selection of tools that can be used across the organization's value streams):
Correct, as suppliers have industry knowledge and can recommend tools (e.g., CI/CD platforms) that enhance deployment efficiency across multiple value streams, aligning with ITIL 4's focus on value- driven tool selection.

Option B (Define the practice success factors for deployment management): Incorrect, as defining success factors is an internal responsibility of the organization, based on its goals and context, not a supplier's role.

Option C (Create deployment models based on those of other organizations): Incorrect, as deployment models should be tailored to the organization's unique needs, not copied from others, per ITIL 4's context-specific approach.

Option D (Develop value streams for the organization utilizing deployment management where appropriate): Incorrect, as developing value streams is an internal strategic activity, while suppliers typically provide support through tools or expertise, not by designing value streams.

Reference:

ITIL 4 Practitioner: Deployment Management, Section on Engaging with Suppliers

Suppliers support tool selection to optimize deployment practices.

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QUESTION: 5

[Engage with Stakeholders and Suppliers]

Which is NOT an example of how an organization should work with suppliers to improve its deployment management practice?

Considering dependencies on third parties when analyzing service value streams which include deployment management
Carefully selecting suppliers of software tools for CI/CD pipeline
Involving third parties in review and planning of the value streams that include deployment management
Developing and enforcing detailed and rigorous procedures for every interaction between suppliers and the organization

Answer(s): D

Explanation:

ITIL 4 encourages collaborative and flexible relationships with suppliers to enhance deployment management, focusing on value co-creation rather than rigid controls. Option D is not aligned with this approach, as overly detailed and rigorous procedures can hinder adaptability and innovation in supplier relationships.

Option A (Considering dependencies on third parties when analyzing service value streams which include deployment management): Correct practice, as understanding supplier dependencies ensures effective integration of deployment activities into value streams.

Option B (Carefully selecting suppliers of software tools for CI/CD pipeline): Correct, as choosing reliable suppliers for CI/CD tools is critical to building a robust deployment management practice.

Option C (Involving third parties in review and planning of the value streams that include deployment management): Correct, as supplier involvement in planning fosters collaboration and ensures alignment with deployment goals.

Option D (Developing and enforcing detailed and rigorous procedures for every interaction between suppliers and the organization): Incorrect, as this approach is overly prescriptive and contradicts ITIL 4's emphasis on flexible, value-focused supplier relationships. It risks stifling collaboration and innovation.

Reference:

ITIL 4 Practitioner: Deployment Management, Section on Supplier Management Collaborative and flexible supplier relationships are prioritized over rigid procedures.

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PEOPLECERT ITIL-4-Practitioner-Deployment-Management Exam (page: 1)
PEOPLECERT ITIL 4 Practitioner: Deployment Management
Updated on: 11-Nov-2025

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PEOPLECERT ITIL-4-Practitioner-Deployment-Management Exam (page: 1)
PEOPLECERT ITIL 4 Practitioner: Deployment Management
Updated on: 11-Nov-2025