A given user interaction takes five seconds. You need to investigate why it is taking so long.Which tool do you use to start the investigation?
Answer(s): A
You are configuring duplicate case search logic in a case type. How do you ensure that resolved cases are not evaluated as potential duplicates?
Users are spending excess time researching duplicate cases to determine whether to process or resolve the cases.Which two options allow you to reduce the number of potential duplicate cases? (Choose two.)
Answer(s): A,D
In the first step in a case type, the user compares data on a form to the data on a customer account. If the data matches, the case is resolved. If the data does not match, the user advances the case to update the account.Management only wants a record of the cases that update an account. What two configuration options do you use to implement this requirement? (Choose two.)
Answer(s): A,B
You have a requirement to associate users in different units to the same workbasket.How do you implement this requirement?
Answer(s): D
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for this question - "which three type of basic patient or member information is displayed on the patient info component? (choose three.)", list of conditions is not displayed (it is displayed in patient card, not patient info). so should be thumbnail of chatter photo
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question # 208: failure logs is not an example of operational metadata.
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