You are configuring an accident claim case with two child cases for an automobile insurance company, as shown in the following figure:The business requirement changes to allow the parent case to continue independently of the child case processes How do you configure the Wait step for this requirement? Available Choices (select all choices that are correct
Answer(s): B,C
To achieve the requested behavior, you can use a checkbox and a decision shape to branch the case flow based on whether the customer wants catering or not. You can also use a visibility condition to show or hide the menu preferences and appointment date fields depending on the checkbox value.
https://community.pega.com/knowledgebase/articles/case-management/88/branching- case-flow-based-decision
Sales managers must be able to approve sales quote proposals by email and from their mobile devices How do you implement this requirement?Available Choices (select all choices that are correct)
Answer(s): B
To implement this requirement, you can add an Approve /Reject step and enable approval from email and mobile. This way, sales managers can approve sales quote proposals by clicking a link in an email or by using their mobile devices.
https://community.pega.com/knowledgebase/articles/case-management/88/configuring-approval- email-and-mobile
You are designing a credit transaction case type and have the following requirement: Transaction disputes must be resolved within 3 days.To meet this requirement you need to set the_____________ in the service level to 3 days Available Choices (select all choices that are correct)
Answer(s): C
To meet this requirement, you need to set the deadline in the service level to 3 days. The deadline defines when to take action because a step or case is past due. The deadline interval is measured from when an assignment is ready for a user.
https://academy.pega.com/topic/deadline- interval/v1
A survey is sent to a customer via email.How do you configure a solution to ensure the email Includes the case ID for the survey? Available Choices (select all choices that are correct)
To ensure the email includes the case ID for the survey, you can use the Insert Property feature of a Send Email step to add the case ID when composing the custom message. This way, you can dynamically insert the value of any property in your email message.
https://community.pega.com/knowledgebase/articles/case-management/88/sending-emails
A new case type for voiceover requests includes two tasks Edit Script and Record Script Your team has been asked to route Edit Script tasks to editors and Record Script tasks to actors. Which approach fulfills this requirement?Available Choices (select all choices that are correct
To fulfill this requirement, you can create two new work queues one for editors and one for actors. Work queues are used to route tasks to groups of users who share similar skills or responsibilities. You can then route Edit Script tasks to the editors work queue and Record Script tasks to the actors work queue.
https://community.pega.com/knowledgebase/articles/case- management/88/routing-work-queues
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