An insurance claim case type is defined as follows:If the Review claim step is configured to set the status to Pending-Investigation, when is the status of the case set to Pending-Investigation?Available Choices (select all choices that are correct)
Answer(s): D
The status of a case is set to the value configured in the Status field of an assignment shape when that assignment starts. Therefore, if the Review claim step is configured to set the status to Pending-Investigation, the status of the case is set to Pending-Investigation when the Review claim step starts.
https://community.pega.com/knowledgebase/articles/case-management/88/updating- case-status
An event center has a case type that allows customers to book a dining room for events After customers provide basic information and indicate whether they want catering for the event, the following behavior occurs.- If customers do not ask for catering. they receive a rental rate quote for the dining room - If customers indicate that they want catering for the event, they must choose a menu before they can receive a quote.Which two options do you use to configure the case type to achieve the requested behavior? (Choose two.)
Answer(s): B,C
To achieve the requested behavior, you can use a checkbox and a decision shape to branch the case flow based on whether the customer wants catering or not. You can also use a visibility condition to show or hide the menu preferences and appointment date fields depending on the checkbox value.
https://community.pega.com/knowledgebase/articles/case-management/88/branching- case-flow-based-decision
In the Travel booking case type, if a passenger indicates that they are traveling with a service animal, they must document the type. size, and age of the animal How do you configure the case life cycle to meet this requirement?Available Choices (select all choices that are correct
Answer(s): C
To meet the requirement, you can add an Identify service animal process within the Travel booking case life cycle and apply a condition to determine when to run the process. The condition can be based on a property that indicates whether the passenger is traveling with a service animal or not.
https://community.pega.com/knowledgebase/articles/case-management/88/adding- processes-case-life-cycle
A company often receives multiple IT tickets for the same issue, such as "the office Wi-Fi is down " You configure a Search duplicate cases step to identify duplicate IT tickets What is the basic condition for the Search duplicate cases step?Available Choices (select all choices that are correct)
Answer(s): A
The basic condition for the Search duplicate cases step is to compare the issue type of the current case with the issue type of existing cases. This way, only cases that have the same issue type are considered as potential duplicates.
https://community.pega.com/knowledgebase/articles/case-management/88/searching-duplicate- cases
On a service level, the passed deadline interval is measured from.Available Choices (select all choices that are correct)
On a service level, the passed deadline interval is measured from the end of the goal interval. The goal interval defines when to take action because a step or case is taking too long to complete. The passed deadline interval defines when to take further action because a step or case is past the deadline.
https://academy.pega.com/topic/passed-deadline-interval/v1
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