Pegasystems PEGACPBA88V1 Exam Questions in PDF and Online

QUESTION: 6

.....assignment routes loan requests to a specific loan officer based on the type of loan. If the loan is a mortgage, the case is routed to Adam Ross. If the loan is for an automobile, the case is routed to Julia Samuels. If the loan is an equity line, the case is routed to Don Smith. ....do you configure the routing to ensure the case advances to the correct loan officer?

Route the case to a work queue.
Route the case to a work queue by using business logic.
Route the case to an operator by using business logic.
Route the case to a specific user.

Answer(s): C

Explanation:

To route cases to specific loan officers based on loan type using business logic, the following steps are typically used in Pega:
Use Decision Rules: Define a decision table or decision tree that maps loan types to specific operators (loan officers).
Configure Routing in the Flow: In the flow rule, configure the assignment shape to use the decision rule to determine the routing based on the loan type. Route to Operator: Use the "To Operator" routing option, and apply the decision logic to dynamically determine the operator (loan officer).
In this case:
For mortgage loans, the decision rule routes the case to Adam Ross. For automobile loans, the decision rule routes the case to Julia Samuels. For equity line loans, the decision rule routes the case to Don Smith.

Reference:

Pega Academy: Assignments and Routing
Pega Decision Management: Using Business Logic for Routing

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QUESTION: 7

...insurance claim case type is defined as follows:

Review claim step is configured to set the status to Pending-Investigation, when is the status of the case set to Pending-Investigation?

When Investigate claim step completes
When the Review claim step completes
When the Process claim stage starts
When the Review claim step starts

Answer(s): B

Explanation:

In Pega, the status of a case can be updated based on actions taken within the process. The status change to "Pending-Investigation" is tied to the completion of the "Review claim" step:
Review Claim Step Configuration: The "Review claim" step is configured to set the case status to "Pending-Investigation" upon its completion.
Status Change Trigger: The status update happens automatically when the "Review claim" step completes, indicating that the case is now waiting for the investigation to be performed. This ensures that stakeholders are aware of the case's progress and that the system correctly reflects the current state of the case.

Reference:

Pega Academy: Configuring Case Status
Pega Documentation: Steps and Processes

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QUESTION: 8

....purchase request case type, you have the following requirement: Purchase requests should automatically go to the manager of an employee. meet this requirement, you design a case with a______________.

change stage step to allow the employee to route to the manager
step that routes to the manager
process that routes to the manager
stage to route requests to the manager

Answer(s): B

Explanation:

To ensure that purchase requests automatically go to the manager of an employee in Pega, you should design a case with a step that routes the request to the manager. The steps are as follows:
Define the Manager Routing Step: In the case type design, include a step that specifies the routing logic.
Use Dynamic Routing: Configure the routing step to dynamically determine the manager based on the employee's profile or organizational hierarchy.
Route to Manager: Implement the routing step so that it evaluates the employee's manager information and routes the case accordingly.
This setup ensures that each purchase request is automatically directed to the appropriate manager for approval, streamlining the process and ensuring compliance with organizational policies.

Reference:

Pega Academy: Routing and Assignments
Pega Documentation: Case Management and Workflow Automation

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QUESTION: 9

A Company often receives multiple IT tickets for the same issue, such as "the office Wi-Fi is down." You configure a Search duplicate cases step to identify duplicate IT tickets.
What is the basic condition for the Search duplicate cases step?

Office location is same
Department is same
Issue type is same
Name of submitter is same

Answer(s): C

Explanation:

The basic condition for identifying duplicate cases, such as IT tickets for the same issue, is to check if the issue type is the same. By configuring the Search duplicate cases step to identify cases where the issue type is the same, you can effectively identify and manage duplicate IT tickets related to common problems like "the office Wi-Fi is down."

Reference:

Pega Academy - Duplicate case search: The Search duplicate cases step allows you to configure conditions to identify and manage duplicate cases based on key properties, such as issue type, to streamline case processing.

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QUESTION: 10

A sales manager must be able to approve sales quote proposals by email and from their mobile devices.
What do you implement this requirement?

Add an Approve/Reject step and a Send Email step.
Add an Approve/Reject step and enable email notifications on the case type.
Add an Approve/Reject step and enable approval from email and mobile.
Add an Approve/Reject step with mobile approval enabled and add a Send Email step.

Answer(s): C

Explanation:

To allow a sales manager to approve sales quote proposals by email and from mobile devices, you should add an Approve/Reject step in the case life cycle and enable the approval from email and mobile options. This configuration ensures that the manager can approve or reject the proposals conveniently through email notifications and mobile devices, without needing to access the Pega application directly.

Reference:

Pega Academy - Configuring approvals: Enabling approval from email and mobile devices allows users to respond to approval requests directly from email notifications and mobile applications, providing flexibility and efficiency in case management.

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Pegasystems Certified Pega Business Architect 8.8 PEGACPBA88V1 Exam Questions in PDF

Free Pegasystems PEGACPBA88V1 Dumps Questions (page: 2)

QUESTION: 6

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QUESTION: 7

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QUESTION: 8

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QUESTION: 9

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QUESTION: 10

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