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PECB ISO/IEC 20000 Foundation ISO-IEC-20000-Foundation Dumps in PDF

Free PECB ISO-IEC-20000-Foundation Real Questions (page: 5)

Page 2 of 12 ISO-IEC-20000-Foundation PDF — 53 Questions

QUESTION: 6

What is the intent of incident management?

To restore services as quickly as possible
To match new incidents to known errors
To track problems into the known error database
To communicate with customers as to future service disruptions

Answer(s): A

Reveal Solution Next Question

QUESTION: 7

at is the difference between a nonconformity and an observation?

A nonconformity identifies that a requirement is NOT being correctly met, whereas an observation identifies a recommendation for improvement
A nonconformity can be identified by both internal and external auditors, but an observation can only be identified by an internal auditor
They identify different levels of defect, and if either of them are identified during an audit then certification ^ CANNOT be granted
They are different names for the same thing

Answer(s): A

Reveal Solution Next Question

QUESTION: 8

What is not an input to manage continual improvement?

Governance of process operated by other parties
Problem records
Relevant directives from top management
Optimized resource utilization or risk reduction

Answer(s): A

Reveal Solution Next Question

QUESTION: 9

What is an audit observation?

A conformity to the standard where there is an opportunity for improvement
A recommendation that has to be actioned
A finding against an area which is NOT in the scope of the standard
A non-fulfilment of a requirement

Answer(s): A

Reveal Solution Next Question

QUESTION: 10

During an audit, what is an observation?

A recommendation that has to be actioned
A non-fulfillment of a requirement
A conformity where there is an opportunity for improvement
A finding against an area which is NOT in the scope of the standard

Answer(s): C

Reveal Solution Next Question

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DN

9/4/2023 11:19:00 PM

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6/20/2023 5:30:00 AM

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11/30/2023 4:20:00 AM

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1/19/2024 3:41:00 PM

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3

381

9/2/2023 4:31:00 PM

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L

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