-Certified Expert in BPM 2 - Fundamental Exam Questions PDF download

Refer to the exhibit.

Choose the correct

Which is a statement of the goal of the following process?

Designate the unassigned switch with the proper responsibility.
Notify all switches of a pending workload so they can plan their workloads.
Route the incoming request to a switch that has been allocated to a pending project.
Assign the message to the first available switch.
Locate and report information on the status of the incoming tasks to the requesting office.

Answer(s): D

Choose the correct

Which statement properly describes the following process?

Conduct an email survey whose adequacy is defined by business rules.
Survey recipients through email. Track the completion of the survey as the candidates return their responses.
Conduct a survey of a number of recipients through email. Complete the survey when a predetermined number of responses have been received.
Conduct a survey of a number of recipients through email. Complete the survey when all the responses have been filtered through the business rules.
Send candidate recipients an email survey. Complete the survey when a predetermined number of answers, that satisfy business rules, have been received.

Answer(s): A

Choose the correct

Under which condition should the As-Is process be used as a basis for the To-Be process?

Answer(s): B

According to James F. Chang in Business Process Management Systems, which statement is a BPM principle?

Answer(s): A

Choose the correct

Which process discovery technique obtains a detailed process topology definition?

For each representative user, discover how that user is measured and controlled.
For each representative user, discover the decisions that must be made by the participant.
For each task performed, discover the previous and next tasks to be performed.
For each task performed, discover the information that is required to complete the task.

Answer(s): C

In Business Process Management: The Third Wave, Smith and Fingar partition human-system interaction into which four categories?

Work allocations, participant monitoring, system messaging, and task queuing
Performance metrics, performance reviews, work throughput, and productivity
Activity transitions, message events, event gateways, and process participants
Workflow, automation or work allocation, task management, and form-based data entry

Answer(s): D