Microsoft MS-721 Exam (page: 2)
Microsoft Collaboration Communications Systems Engineer
Updated on: 12-Feb-2026

Viewing Page 2 of 49

You have a Microsoft Teams Phone deployment that contains two users named User1 and User2.
User1 will be on leave for two weeks.
You need to redirect all calls to the phone number of User1 to the phone number of User2. The solution must minimize administrative effort.
What should you modify for User1?

  1. the voicemail transfer target settings
  2. the call delay and order settings
  3. the call delegation settings
  4. the phone number type

Answer(s): C



You have a Microsoft Teams Phone deployment.
You have a call queue named Customer Service.
You need to ensure that when the agents of Customer Service make calls, the outbound calling name appears as Contoso, and the caller ID shows the phone number of Customer Service. Other users must NOT be affected.
Which three actions should you perform? Each correct answer presents a part of the solution.
NOTE: Each correct selection is worth one point.

  1. From the Microsoft Teams admin center, configure a new caller ID policy.
  2. Set Calling Party Name to the organization name.
  3. From the Microsoft Teams admin center, modify the global (Org-wide default) caller ID policy.
  4. Set Replace the caller ID with to Resource account.
  5. Set Override the caller ID policy to On.

Answer(s): A,B,D



DRAG DROP (Drag and Drop is not supported)
From the Microsoft Teams admin center, you add an operator to Operator Connect.
You need to enable users for Microsoft Teams Phone.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  1. See Explanation section for answer.

Answer(s): A

Explanation:



Your company has offices in London and Vancouver
The company has a Teams Phone deployment that uses Calling Plans.
The London office contains a user named User1.
User1 moves from the London office to the Vancouver office.
You need to update the phone number and emergency location of User1 to match the new office.
What should you do first?

  1. Run New-CsTeamsEmergencyCallingPolicy -Identity Vancouver.
  2. Modify the current Usage location for User1.
  3. Run Grant-CsTeamsEmergencyCallingPolicy -Identity Vancouver.
  4. Add a new emergency location for User1.

Answer(s): B



DRAG DROP (Drag and Drop is not supported)
Your company has offices throughout the United States.
The company is opening a new office in Scranton. The office will occupy two floors in the same building.
You need to ensure that if an emergency call is placed, the local emergency dispatchers know from which floor the call came.
How should you complete the PowerShell script? To answer, drag the appropriate values to the correct targets. Each value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

  1. See Explanation section for answer.

Answer(s): A

Explanation:



Viewing Page 2 of 49



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