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  1. Home
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  3. MB-240

Microsoft MB-240 Exam (page: 2)
Microsoft Dynamics 365 for Field Service
Updated on: 12-Feb-2026

Viewing Page 2 of 23
MB-240 PDF 320 Questions

You are a Dynamics 365 for Field Service consultant.
One of your Dynamics 365 customers wants to decrease the number of repair appointments by sending fewer technicians onsite.
You need to provide a recommendation of which solution your customer should use to achieve their request.
What should you recommend?

  1. Azure IoT Hub
  2. Connected Field Service
  3. Dynamics 365 for Field Service
  4. Crew Scheduling

Answer(s): B



DRAG DROP (Drag and Drop is not supported)
You are a field service administrator for your company.
You review the Field Service administrator guide to understand how the status fields can support your company’s business processes.

Which unique entity system status value matches with its Entity Type? To answer, drag the appropriate unique entity system status values to the appropriate Entity Type. Each unique entity system status value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.

  1. See Explanation section for answer.

Answer(s): A

Explanation:



Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers.
Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow, including the services offered by the new service company. You need to configure Dynamics 365 CE for Field Services to ensure that all of the necessary status values are configured correctly to track your company’s unique business process.
Which action must you perform?

  1. Edit the existing system status field values.
  2. Create the necessary sub-status values.
  3. Create the necessary system status values.
  4. Create the necessary service task values.

Answer(s): B



As a new start-up field services company, you are looking to streamline your customer service process to provide the best customer service experience.
Your company has decided to implement Dynamics Field Services as the foundation for its customer service management processes.
You need to ensure that the cases that the customer service team creates can be quickly and efficiently converted to work orders (that will minimize the need to add additional information to the work orders) using the out-of-the-box capabilities.
Which key item do you need to configure before the customer service agents will be able to convert a case to a work order?

  1. Resources
  2. Work Order Types
  3. Booking Rules
  4. Incident Type

Answer(s): D


Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-incident-types



DRAG DROP (Drag and Drop is not supported)
You are a Dynamics 365 Field Service administrator. Your company only uses contractors as Bookable Resources. The contractors are not licensed Dynamics 365 users.

The scheduling team books work orders to resources based on location. The team provides you with scenarios because many resources are not showing up in the scheduling assistant.
You need to update bookable resource records based on the provided scenarios.

Which address type should you use with each scenario? To answer, drag the appropriate address type to the appropriate scenario. Each address type may be used one, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.

NOTE: Each correct selection is worth one point.

  1. See Explanation section for answer.

Answer(s): A

Explanation:


Reference:

https://docs.microsoft.com/en-us/learn/modules/configure-bookable-resources-urs-dynamics-field-service/3-define-bookable-resources



Your company is expanding nationally.
You need to configure tax codes for a new territory, so the company can start to operate in the new territory. You realize that you can identify which field service record types the tax code will be applied to.
Which three Field Service record types are taxable within the new tax code? Each correct answer presents a complete solution.

  1. Agreements
  2. Services
  3. Purchase Orders
  4. Products
  5. Work Orders

Answer(s): A,B,D



You are entering products and services into Dynamics 365 CE Field Services.
You need to ensure that your field technicians can use the products when completing work orders. Which two field service product types should you configure to allow your technicians to add work order products? Each correct answer presents a complete solution.

  1. Product
  2. Non Inventory
  3. Inventory
  4. Service

Answer(s): C,D


Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-product-or-service



The field service team manager needs you to give a new technician user access to the system. The technician will use the mobile application to fill out work orders when they are onsite doing filed work to repair factory motors at customer sites. When the dispatcher takes vacation, the new technician user will manage dispatcher functions. Which two field service security roles will the new technician user need? Each correct answer presents part of the solution.

  1. Field Service-Dispatcher
  2. Field Service-App Access and Field Service -Resource
  3. Field Service-Mobile User
  4. Field Service-User

Answer(s): A,B


Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/view-user-accounts-security-roles#field-service-roles



Viewing Page 2 of 23



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