ITIL 2011 Foundation ITILFND-2011 Dumps in PDF

Free ITIL ITILFND-2011 Real Questions (page: 87)

Which of the following is the best definition of service management?

  1. The ability to keep services highly available to meet the business needs
  2. A set of specialized organizational capabilities for providing value to customers in the form of services
  3. A complete set of all the documentation required to deliver world class services to customers
  4. An internationally recognized methodology to provide valuable services to customers

Answer(s): B



Which of the following statements about standard changes are CORRECT?
1. The approach is pre-authorized
2. The risk is usually low and well understood
3. Details of the change will be recorded
4. Some standard changes will be triggered by the request fulfilment process

  1. 1 only
  2. 2 and 3 only
  3. 1, 2 and 4 only
  4. All of the above

Answer(s): D



Which of the following CANNOT be provided by a tool?

  1. Knowledge
  2. Information
  3. Wisdom
  4. Data

Answer(s): C



Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

  1. Event management, incident management, problem management, request fulfilment, and access management
  2. Event management, incident management, change management, and access management
  3. Incident management, problem management, service desk, request fulfilment, and event management
  4. Incident management, service desk, request fulfilment, access management, and event management

Answer(s): A



How many people should be accountable for a process as defined in the RACI model?

  1. As many as necessary to complete the activity
  2. Only one - the process owner
  3. Two - the process owner and the process enactor
  4. Only one - the process architect

Answer(s): B



Share your comments for ITIL ITILFND-2011 exam with other users:

M
Muhammad Rawish Siddiqui
12/8/2023 8:12:00 PM

question # 232: accessibility, privacy, and innovation are not data quality dimensions.

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Venkat
12/27/2023 9:04:00 AM

looks wrong answer for 443 question, please check and update

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Varun
10/29/2023 9:11:00 PM

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D
Doc
10/29/2023 9:36:00 PM

question: a user wants to start a recruiting posting job posting. what must occur before the posting process can begin? 3 ans: comment- option e is incorrect reason: as part of enablement steps, sap recommends that to be able to post jobs to a job board, a user need to have the correct permission and secondly, be associated with one posting profile at minimum

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It‘s not A
9/17/2023 5:31:00 PM

answer to question 72 is d [sys_user_role]

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8/14/2023 12:15:00 PM

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8/1/2023 6:05:00 AM

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8/23/2023 6:02:00 PM

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11/9/2023 7:57:00 AM

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9/8/2023 8:17:00 AM

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TS
7/18/2023 3:32:00 PM

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Asad Khan
11/1/2023 2:44:00 AM

answer 10 should be a because only a new project will be created & the organization is the same.

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9/12/2023 3:49:00 PM

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Christian Klein
6/23/2023 1:32:00 PM

is it legit questions from sap certifications ?

A
anonymous
1/12/2024 3:34:00 PM

question 16 should be b (changing the connector settings on the monitor) pc and monitor were powered on. the lights on the pc are on indicating power. the monitor is showing an error text indicating that it is receiving power too. this is a clear sign of having the wrong input selected on the monitor. thus, the "connector setting" needs to be switched from hdmi to display port on the monitor so it receives the signal from the pc, or the other way around (display port to hdmi).

N
NSPK
1/18/2024 10:26:00 AM

q 10. ans is d (in the target org: open deployment settings, click edit next to the source org. select allow inbound changes and save

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9/1/2023 4:59:00 AM

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8/15/2023 12:51:00 AM

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11/7/2023 11:28:00 AM

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DN
9/4/2023 11:19:00 PM

question 14 - run terraform import: this is the recommended best practice for bringing manually created or destroyed resources under terraform management. you use terraform import to associate an existing resource with a terraform resource configuration. this ensures that terraform is aware of the resource, and you can subsequently manage it with terraform.

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8/19/2023 11:37:00 PM

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