ITIL 2011 Foundation ITILFND-2011 Dumps in PDF

Free ITIL ITILFND-2011 Real Questions (page: 77)

Which of the following is the best definition of service management?

  1. The ability to keep services highly available to meet the business needs
  2. A set of specialized organizational capabilities for providing value to customers in the form of services
  3. A complete set of all the documentation required to deliver world class services to customers
  4. An internationally recognized methodology to provide valuable services to customers

Answer(s): B



Which of the following statements about standard changes are CORRECT?
1. The approach is pre-authorized
2. The risk is usually low and well understood
3. Details of the change will be recorded
4. Some standard changes will be triggered by the request fulfilment process

  1. 1 only
  2. 2 and 3 only
  3. 1, 2 and 4 only
  4. All of the above

Answer(s): D



Which of the following CANNOT be provided by a tool?

  1. Knowledge
  2. Information
  3. Wisdom
  4. Data

Answer(s): C



Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

  1. Event management, incident management, problem management, request fulfilment, and access management
  2. Event management, incident management, change management, and access management
  3. Incident management, problem management, service desk, request fulfilment, and event management
  4. Incident management, service desk, request fulfilment, access management, and event management

Answer(s): A



How many people should be accountable for a process as defined in the RACI model?

  1. As many as necessary to complete the activity
  2. Only one - the process owner
  3. Two - the process owner and the process enactor
  4. Only one - the process architect

Answer(s): B



Share your comments for ITIL ITILFND-2011 exam with other users:

M
Muhammad Rawish Siddiqui
12/2/2023 5:28:00 AM

"cost of replacing data if it were lost" is also correct.

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Anonymous
7/14/2023 3:17:00 AM

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Mukesh
7/10/2023 4:14:00 PM

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Elie Abou Chrouch
12/11/2023 3:38:00 AM

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ethiopia
8/2/2023 2:18:00 AM

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whoAreWeReally
12/19/2023 8:29:00 PM

took the test last week, i did have about 15 - 20 word for word from this site on the test. (only was able to cram 600 of the questions from this site so maybe more were there i didnt review) had 4 labs, bgp, lacp, vrf with tunnels and actually had to skip a lab due to time. lots of automation syntax questions.

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9/2/2023 12:19:00 PM

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11/14/2023 11:02:00 AM

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11/21/2023 2:27:00 PM

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Edward
9/13/2023 5:27:00 PM

question #50 and question #81 are exactly the same questions, azure site recovery provides________for virtual machines. the first says that it is fault tolerance is the answer and second says disater recovery. from my research, it says it should be disaster recovery. can anybody explain to me why? thank you

M
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5/24/2023 11:14:00 PM

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Anon
10/25/2023 10:48:00 PM

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10/18/2023 10:22:00 AM

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CW
7/11/2023 3:19:00 PM

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11/9/2023 8:53:00 AM

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5/30/2023 2:47:00 AM

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9/11/2023 2:51:00 AM

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Bhagiii
11/4/2023 7:04:00 AM

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8/8/2023 9:40:00 PM

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CW
7/11/2023 2:51:00 PM

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Anchal
10/23/2023 4:01:00 PM

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9/29/2023 8:19:00 AM

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6/4/2023 2:18:00 PM

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7/29/2023 8:45:00 AM

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2/15/2023 11:04:00 PM

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Zaynik
9/17/2023 5:36:00 AM

questions and options are correct, but the answers are wrong sometimes. so please check twice or refer some other platform for the right answer

M
Massam
6/11/2022 5:55:00 PM

90% of questions was there but i failed the exam, i marked the answers as per the guide but looks like they are not accurate , if not i would have passed the exam given that i saw about 45 of 50 questions from dump

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Anonymous
12/27/2023 12:47:00 AM

answer to this question "what administrative safeguards should be implemented to protect the collected data while in use by manasa and her product management team? " it should be (c) for the following reasons: this administrative safeguard involves controlling access to collected data by ensuring that only individuals who need the data for their job responsibilities have access to it. this helps minimize the risk of unauthorized access and potential misuse of sensitive information. while other options such as (a) documenting data flows and (b) conducting a privacy impact assessment (pia) are important steps in data protection, implementing a "need to know" access policy directly addresses the issue of protecting data while in use by limiting access to those who require it for legitimate purposes. (d) is not directly related to safeguarding data during use; it focuses on data transfers and location.

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Japles
5/23/2023 9:46:00 PM

password lockout being the correct answer for question 37 does not make sense. it should be geofencing.

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