ITIL 2011 Foundation ITILFND-2011 Dumps in PDF

Free ITIL ITILFND-2011 Real Questions (page: 56)

Which of the following is the best definition of service management?

  1. The ability to keep services highly available to meet the business needs
  2. A set of specialized organizational capabilities for providing value to customers in the form of services
  3. A complete set of all the documentation required to deliver world class services to customers
  4. An internationally recognized methodology to provide valuable services to customers

Answer(s): B



Which of the following statements about standard changes are CORRECT?
1. The approach is pre-authorized
2. The risk is usually low and well understood
3. Details of the change will be recorded
4. Some standard changes will be triggered by the request fulfilment process

  1. 1 only
  2. 2 and 3 only
  3. 1, 2 and 4 only
  4. All of the above

Answer(s): D



Which of the following CANNOT be provided by a tool?

  1. Knowledge
  2. Information
  3. Wisdom
  4. Data

Answer(s): C



Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

  1. Event management, incident management, problem management, request fulfilment, and access management
  2. Event management, incident management, change management, and access management
  3. Incident management, problem management, service desk, request fulfilment, and event management
  4. Incident management, service desk, request fulfilment, access management, and event management

Answer(s): A



How many people should be accountable for a process as defined in the RACI model?

  1. As many as necessary to complete the activity
  2. Only one - the process owner
  3. Two - the process owner and the process enactor
  4. Only one - the process architect

Answer(s): B



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R
Rajender
10/18/2023 3:54:00 AM

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8/14/2023 9:53:00 AM

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10/19/2022 10:41:00 AM

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9/4/2023 3:17:00 PM

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Sarah
6/13/2023 1:42:00 PM

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Shuv
10/3/2023 8:19:00 AM

good questions

R
Reb974
8/5/2023 1:44:00 AM

hello are these questions valid for ms-102

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Mchal
7/20/2023 3:38:00 AM

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Sonbir
8/8/2023 1:04:00 PM

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Manju
10/19/2023 1:19:00 PM

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LeAnne Hair
8/24/2023 12:47:00 PM

#229 in incorrect - all the customers require an annual review

A
Abdul SK
9/28/2023 11:42:00 PM

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A
Aderonke
10/23/2023 12:53:00 PM

fantastic assessment on psm 1

S
SAJI
7/20/2023 2:51:00 AM

56 question correct answer a,b

R
Raj Kumar
10/23/2023 8:52:00 PM

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piyush keshari
7/7/2023 9:46:00 PM

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B
B.A.J
11/6/2023 7:01:00 AM

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Guss
5/23/2023 12:28:00 PM

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R
Rond65
8/22/2023 4:39:00 PM

question #3 refers to vnet4 and vnet5. however, there is no vnet5 listed in the case study (testlet 2).

C
Cheers
12/13/2023 9:55:00 AM

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Sumita Bose
7/21/2023 1:01:00 AM

qs 4 answer seems wrong- please check

A
Amit
9/7/2023 12:53:00 AM

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5/16/2022 10:36:00 PM

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Chiranthaka
9/20/2023 11:15:00 AM

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SK
7/15/2023 3:51:00 AM

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5/25/2022 9:38:00 PM

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9/21/2023 5:58:00 PM

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Anorag
9/6/2023 9:24:00 AM

i just wrote this exam and it is still valid. the questions are exactly the same but there are about 4 or 5 questions that are answered incorrectly. so watch out for those. best of luck with your exam.

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Nathan
1/10/2023 3:54:00 PM

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1
1
10/28/2023 7:32:00 AM

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1/20/2024 10:36:00 AM

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Kumar
6/23/2023 1:07:00 PM

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11/15/2023 3:01:00 AM

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kk
1/17/2024 3:00:00 PM

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