Information that is needed to resolve problems is difficult to obtain because IT staff are worried that they will be blamed for mistakes. Which concept can MOST help to resolve this?
Answer(s): A
Which is an example of results-based measurement and reporting?
Answer(s): C
Which concept is PRIMARILY concerned with multiple teams moving to a cross-functional way of working?
An organization supports the users of its services using a tiered structure. There are many specialists in the second- and third-line resolution teams who have worked for the organization for a long time. The organization is in the process of deploying many changes to services. This is likely to result in a large number of complex incidents. In addition, there are long backlogs of work for the second and third-line resolution teams to complete.Which is the BEST approach or technique to resolve this situation?
An organization is designing a survey to assess the needs and expectations of its staff. What is this an example of?
Answer(s): D
Share your comments for ITIL ITIL4 Managing Professional Transition exam with other users:
i think in question 7 the first answer should be power bi portal (not power bi)
on question 10 and so far 2 wrong answers as evident in the included reference link.
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i passed!! ...but barely! got 728, but needed 720 to pass. the exam hit me with labs right out of the gate! then it went to multiple choice. protip: study the labs!
correct answer for question 92 is c -aws shield
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question: 128 d is the wrong answer...should be c
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question 11: https://help.salesforce.com/s/articleview?id=sf.admin_lead_to_patient_setup_overview.htm&type=5
i think the answer to question 42 is b not c
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for question #118, the answer is option c. the screen shot is showing the drop down, but the answer is marked incorrectly please update . thanks for sharing such nice questions.
the correct answer for the question 29 is d.
question no 22: correct answers: bc, 1 per session 1 per page 1 per component always
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