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ITIL Foundation Certification - IT Service Management ITIL-Foundation Dumps in PDF

Free ITIL ITIL-Foundation Real Questions (page: 33)

ITIL-Foundation PDF — 356 Questions

Which practice is responsible for moving new or changed components to live or other environments?

  1. Release management
  2. Deployment management
  3. Change enablement
  4. Supplier management

Answer(s): B



Which dimension focuses on relationships with other organizations that are involved in the design, development, deployment and delivery of services?

  1. Organizations and people
  2. Information and technology
  3. Partners and suppliers
  4. Value streams and processes

Answer(s): C



Which of these activities is carried out as part of 'problem management'?

  1. Creating incident records
  2. Diagnosing and resolving incidents
  3. Escalating incidents to a support team for resolution
  4. Trend analysis of incident records

Answer(s): D



What must always be done before an activity is automated?

  1. Check that the activity has already been optimized
  2. Check that suitable new technology has been purchased
  3. Ensure that DevOps has been successfully implemented
  4. Ensure the solution removes the need for human intervention

Answer(s): A



What is a change schedule PRIMARILY used for?

  1. To help plan emergency changes
  2. To help authorize standard changes
  3. To help assign a change authority
  4. To help manage normal changes

Answer(s): D



Which role approves the cost of services?

  1. User
  2. Change authority
  3. Sponsor
  4. Customer

Answer(s): C



What actions does a service desk take for all issues, queries and requests that are reported to them?

  1. Schedule, assess, authorize
  2. Diagnose, investigate, resolve
  3. Initiate, approve, fulfil
  4. Acknowledge, classify, own

Answer(s): D



Which describes the utility of a service?

  1. A service that is fit for use
  2. A service that meets its service level targets
  3. A service that increases constraints on the consumer
  4. A service that supports the performance of the consumer

Answer(s): D



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8/15/2023 4:08:00 PM

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10/24/2023 4:23:00 AM

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9/20/2023 11:22:00 AM

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Not Miguel
11/26/2023 9:43:00 PM

for this question - "which three type of basic patient or member information is displayed on the patient info component? (choose three.)", list of conditions is not displayed (it is displayed in patient card, not patient info). so should be thumbnail of chatter photo

Anonymous
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Andrus
12/17/2023 12:09:00 PM

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Muhammad Rawish Siddiqui
12/8/2023 6:12:00 PM

question # 208: failure logs is not an example of operational metadata.

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Jude
8/29/2023 1:56:00 PM

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9/15/2023 4:11:00 AM

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11/28/2023 12:13:00 AM

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7/13/2023 5:05:00 AM

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Nagendra Pedipina
7/13/2023 2:22:00 AM

q:42 there has to be a image in the question to choose what does it mean from the options

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