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  3. ITIL 4 Specialist Plan Implement and Control

ITIL ITIL 4 Specialist Plan Implement and Control Exam (page: 2)
ITIL 4 Specialist Plan, Implement, and Control
Updated on: 31-Mar-2026

Viewing Page 2 of 13
ITIL 4 Specialist Plan Implement and Control PDF 95 Questions

An organization has some very expensive test equipment that must remain in a specific building.

What type of tool is the BEST for the organization to use to help achieve this?

  1. Barcode readers
  2. Geofencing systems
  3. Discovery tools
  4. Procurement systems

Answer(s): B

Explanation:

Geofencing systems are the best tool for expensive equipment that must remain in a specific location. They provide automated alerts or restrictions if the equipment moves outside designated boundaries, helping protect high-value assets.



An IT asset manager wants to procure software tools to improve the efficiency of the ITAM practice.

What approach should the manager take to ensure adoption and effective application of the tools by the organization?

  1. Ask a wide variety of tool vendors to demonstrate the capabilities of their tools
  2. Talk to the owners of other practices in the organization about their tools and requirements
  3. Define detailed functions requirements for the tools based in the ITIL ITAM Practice Guide
  4. Invite consultants to analyse all of the value streams that IT asset management contributes to

Answer(s): B

Explanation:

Talking to the owners of other practices ensures that the ITAM tools meet real organizational requirements and integrate effectively into existing value streams, which drives adoption and ensures the tools are applied effectively.



An IT asset manager is using a capability assessment to ensure that the ITAM measurement and reporting system is fit for purpose and that ITAM contributes effectively to other practices.

What capability level corresponds to the IT asset manager's needs?

  1. Level 2
  2. Level 3
  3. Level 4
  4. Level 5

Answer(s): C

Explanation:

Level 4 in a capability assessment corresponds to managing and optimizing practices, where measurement and reporting systems are actively used to ensure ITAM contributes effectively to other practices.



An organization has created a simple IT asset register manually, by walking through datacenters and interviewing staff. The IT asset manager wants to gradually grow the practice by progressing iteratively with feedback.

What should the IT asset manager do to maintain and increase the value of the newly created IT asset register?

  1. Implement tools to help discover new assets and verify existing assets
  2. Define processes and procedures for all stages in the IT asset lifecycle
  3. Put in place a schedule of IT asset audits to ensure that information is maintained
  4. Implement policies for asset procurement and disposal

Answer(s): A

Explanation:

Implementing discovery and verification tools allows the IT asset register to grow iteratively and maintain accuracy, providing ongoing value without requiring immediate full process formalization.



How can an organization confirm that changes have been carried out in accordance with the agreed requirements for speed and effectiveness?

  1. By analysing negative outcomes on the business from change-related incidents
  2. By analysing how many changes have been successful during a specific time period
  3. By analysing the customer's satisfaction with the change-related communications
  4. By analysing negative outcomes on compliance from change-related incidents

Answer(s): B

Explanation:

Analysing the number of successful changes over a period allows the organization to confirm that changes are being carried out according to agreed requirements for speed and effectiveness.



Which source of changes is closest to business-as-usual activities?

  1. Non-critical updates to server-side software
  2. Changes to team's reporting lines and responsibilities
  3. Responses to new needs communicated by a customer
  4. Non-critical unexpected deviations in service performance

Answer(s): A

Explanation:

Non-critical updates to server-side software are routine, operational activities closely aligned with business-as- usual operations, unlike structural or customer-driven changes.



Some of the configuration items were modified as a result of a change.

Which output of the `change lifecycle management' process describes the activities and results of these modifications?

  1. Changed resources
  2. Change records
  3. Change schedule
  4. Change review reports

Answer(s): A

Explanation:

`Changed resources' is the output that documents the specific configuration items and other resources that were modified during the change lifecycle, detailing the activities and results of the modifications.



An organization is using a repeatable approach to the management of a specific type of change. This approach identifies a role that should decide whether the change will proceed.

During which activity of the `change lifecycle management' process will this role be used?

  1. Change registration
  2. Change planning
  3. Change review and closure
  4. Change authorization

Answer(s): D

Explanation:

The role deciding whether a change proceeds is used during change authorization, where the change authority evaluates the change against criteria and approves or rejects it.



Viewing Page 2 of 13



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