ITIL-4 DITS Exam Questions and Answers

QUESTION: 9

An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.

Simple automation
Complex automation
Intelligent automation
Technology replacement modernization

Answer(s): A

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QUESTION: 10

An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high.
Which is the BEST approach to pricing and charging for the services in the new market?

Adopt a short-term Increase in the pricing and margins
Adjust competitive prices for the market and competition
Ensure service costs are clear to the consumers to help regulate prices
Establish long-term contracts with fixed prices to help secure future Income

Answer(s): B

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QUESTION: 11

Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?

The innovation is low cost
The innovation is essential for the a organization to survive
The innovation will deliver significant benefit for the organization
The innovation is low risk

Answer(s): C

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QUESTION: 12

Which describes an aspect of IT strategy?

An understanding of how the IT department enables the business to achieve its strategic goals
A strategy to re-launch existing products and services using digital technology
A business strategy that relies on digital technology to achieve its goals and purpose
A strategic plan to automate internal activities or replace outdated technology

Answer(s): A

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QUESTION: 13

An organization is reviewing its strategy, and evaluating how its products and services are perceived by its consumers.
Which aspect of the service value system is the organization reviewing?

Value
Governance
Opportunity
Practices

Answer(s): A

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QUESTION: 14

Which is the BEST approach to defining a vision and a strategy in an organization with multiple specialization divisions?

Vision and strategy should be defined by the executive leader and communicated to me divisions
Vision and strategy should be defined by the governing body and communicated to the divisions' leaders
Vision and strategy should be defined in collaboration with the leaders of the organization and division
Vision and strategy should be defined in collaboration with the enterprise architects and consultants

Answer(s): C

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QUESTION: 15

An IT manager is creating a business case to justify the investment required to replace existing technology with new cloud services to support a digital transformation strategy.
What should be described in the section on opportunity cost?

The technology and resource costs of migrating to the cloud services
The ongoing cost of maintaining and supporting the cloud services
The estimated increase in revenue generated from sales of the new services
The value that would be generated if the organization made a different investment

Answer(s): D

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QUESTION: 16

How frequently should an organization generate and manage its strategy?

Once, and never again
Annually
Continually
Every three months

Answer(s): C

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ITIL ITIL-4 DITS Exam (page: 2) ITIL 4 Leader Digital and IT Strategy Updated on: 12-Feb-2026

QUESTION: 9

QUESTION: 10

QUESTION: 11

QUESTION: 12

QUESTION: 13

QUESTION: 14

QUESTION: 15

QUESTION: 16

ITIL ITIL-4 DITS Exam (page: 2)
ITIL 4 Leader Digital and IT Strategy
Updated on: 12-Feb-2026