ITIL-4 DITS Exam Questions and Answers

QUESTION: 6

An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high. Which is the BEST approach to pricing and charging for the services in the new market?

Adopt a short-term Increase in the pricing and margins
Adjust competitive prices for the market and competition
Ensure service costs are clear to the consumers to help regulate prices
Establish long-term contracts with fixed prices to help secure future Income

Answer(s): B

Explanation:

The best approach to pricing and charging for the services in the new market is to adjust competitive prices for the market and competition. This means that the organization should set its prices based on what other organizations are charging for similar services in the market. The organization should also consider the demand for its services when setting its prices. If the demand is high, the organization may be able to charge more for its services. However, if the demand is low, the organization may need to charge less for its services in order to attract customers.

The organization should also be aware of the costs of providing its services. The organization should make sure that its prices are high enough to cover its costs and make a profit. However, the organization should also be careful not to charge too much for its services, as this could discourage customers from using its services.

The organization should also be aware of the laws and regulations that apply to pricing and charging for services in the new market. The organization should make sure that its prices are in compliance with all applicable laws and regulations.

Overall, the best approach to pricing and charging for the services in the new market is to adjust competitive prices for the market and competition. The organization should also consider the demand for its services, the costs of providing its services, and the laws and regulations that apply to pricing and charging for services in the new market.

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QUESTION: 7

Which is the BEST approach to defining a vision and a strategy in an organization with multiple specialization divisions?

Vision and strategy should be defined by the executive leader and communicated to me divisions
Vision and strategy should be defined by the governing body and communicated to the divisions' leaders
Vision and strategy should be defined in collaboration with the leaders of the organization and division
Vision and strategy should be defined in collaboration with the enterprise architects and consultants

Answer(s): C

Explanation:

This approach ensures that the vision and strategy are aligned with the needs and goals of the organization as a whole, as well as the needs and goals of each division. It also ensures that everyone in the organization is on the same page and working towards the same goals.

Here are some of the benefits of defining a vision and strategy in collaboration with the leaders of the organization and division:

•Increased alignment and buy-in from all stakeholders
•More comprehensive and realistic vision and strategy
•Increased motivation and engagement of employees
•Improved communication and collaboration across the organization
•Increased likelihood of success

Here are some of the steps involved in defining a vision and strategy in collaboration with the leaders of the organization and division:

1.Identify the organization's current state. What are the organization's strengths, weaknesses, opportunities, and threats?
2.Define the organization's desired future state. What does the organization want to achieve in the future?
3.Develop a strategy for achieving the desired future state. What steps need to be taken to achieve the desired future state?
4.Communicate the vision and strategy to the organization. Make sure that everyone in the organization understands the vision and strategy and how they can contribute to its success.
5.Implement the vision and strategy. Take the steps necessary to achieve the desired future state.

By following these steps, organizations can define a vision and strategy that is aligned with the needs and goals of the organization as a whole, as well as the needs and goals of each division. This will help organizations to achieve success in the future.

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QUESTION: 8

The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working. What should this approach focus on?

Organizational agility
Organizational resilience
Elimination of waste
Uninterrupted delivery

Answer(s): C

Explanation:

The leaders of an organization are defining an approach to optimize its value streams and processes to create a more efficient way of working. This approach should focus on the elimination of waste. Waste is anything that does not add value to the product or service that the organization is providing. It can take many forms, such as unnecessary steps in a process, excess inventory, or defects in products or services.

There are many ways to eliminate waste. One way is to map the value stream. This involves identifying all of the steps in a process, from the beginning to the end. Once the value stream is mapped, it can be analyzed to identify areas where waste can be eliminated. Another way to eliminate waste is to use lean principles. Lean principles are a set of principles that focus on eliminating waste and improving efficiency.

The elimination of waste can lead to many benefits for an organization. It can improve efficiency, reduce costs, and improve customer satisfaction. It can also lead to a more sustainable organization.

Here are some of the benefits of eliminating waste:

•Improved efficiency: When waste is eliminated, processes become more efficient. This can lead to shorter lead times, lower costs, and improved customer satisfaction.
•Reduced costs: The elimination of waste can lead to significant cost savings. This is because waste is often associated with unnecessary costs, such as the cost of excess inventory or the cost of defects in products or services.
•Improved customer satisfaction: When waste is eliminated, products and services are delivered more quickly and with fewer defects. This can lead to improved customer satisfaction.
•More sustainable organization: The elimination of waste can lead to a more sustainable organization. This is because waste is often associated with the use of resources, such as energy and materials. When waste is eliminated, the use of resources is reduced, which can lead to a more sustainable organization.

Overall, the elimination of waste is a key focus for organizations that are looking to improve their efficiency and sustainability. By eliminating waste, organizations can improve their bottom line and their environmental impact.

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QUESTION: 9

An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?

The Chief Digital Officer should define and implement the programme
A digital task force should be appointed to define and Implement me programme
individual initiatives should be defined and implemented separately
The organization's governing body should define and implement the programme

Answer(s): B

Explanation:

The best approach for defining and implementing a large scale digital transformation programme is to appoint a digital task force. A digital task force is a group of people who are responsible for planning and implementing a digital transformation programme. The task force should include representatives from all levels of the organization, as well as external experts. The task force should be responsible for developing a digital transformation strategy, identifying and prioritizing digital initiatives, and allocating resources. The task force should also be responsible for monitoring the progress of the digital transformation programme and making adjustments as needed.

The other options are not as good because they do not involve all levels of the organization or external experts. The Chief Digital Officer may not have the expertise or resources to define and implement a large scale digital transformation programme. The organization's governing body may not have the time or expertise to define and implement a large scale digital transformation programme. Individual initiatives may not be aligned with the overall digital transformation strategy.

Overall, the best approach for defining and implementing a large scale digital transformation programme is to appoint a digital task force. A digital task force is a group of people who are responsible for planning and implementing a digital transformation programme. The task force should include representatives from all levels of the organization, as well as external experts. The task force should be responsible for developing a digital transformation strategy, identifying and prioritizing digital initiatives, and allocating resources. The task force should also be responsible for monitoring the progress of the digital transformation programme and making adjustments as needed.

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QUESTION: 10

A service provider a developing an operating model to support a new social media service that enables their business strategy. They have included the following in the operating model:
•a definition of how suppliers will be Involved in the delivery of the service
•a description of me main performance measures required

Which additional element MUST be included to ensure that the essential themes of the operating model are covered?

A list of vendors who will provide the components mat form the social media service
An inventory of the mam technology components that will be located at the head office data centre
Definitions of the service management toolsets needed to support the service
Descriptions of the series of steps for the work that is required to create and support the service

Answer(s): D

Explanation:

The essential themes of an operating model are:

•Governance: How will the service be governed? Who will be responsible for making decisions about the service?
•Resourcing: What resources will be needed to deliver the service? How will these resources be allocated?
•Risk management: How will risks to the service be identified and mitigated?
•Performance management: How will the performance of the service be measured? How will any problems be identified and addressed?
•Change management: How will changes to the service be managed?

The description of the series of steps for the work that is required to create and support the service is essential for ensuring that the essential themes of the operating model are covered. This is because it provides a clear understanding of how the service will be delivered and how any problems will be identified and addressed.

The other options are not as important as the description of the series of steps for the work that is required to create and support the service.

A list of vendors who will provide the components that form the social media service is important, but it is not essential. An inventory of the major technology components that will be located at the head office data center is important, but it is not essential. Definitions of the service management toolsets needed to support the service are important, but they are not essential.

Overall, the description of the series of steps for the work that is required to create and support the service is the most important element that must be included in an operating model to ensure that the essential themes of the operating model are covered.

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ITIL® ITIL-4 DITS Exam (page: 2) ITIL® 4 Leader: Digital & IT Strategy Updated on: 25-Dec-2025

QUESTION: 6

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QUESTION: 7

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QUESTION: 8

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QUESTION: 9

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QUESTION: 10

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ITIL® ITIL-4 DITS Exam (page: 2)
ITIL® 4 Leader: Digital & IT Strategy
Updated on: 25-Dec-2025