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ITIL Foundation Certificate in IT Service Management ISEB-ITILV3F Dumps in PDF

Free ITIL ISEB-ITILV3F Real Questions (page: 4)

Page 4 of 34 ISEB-ITILV3F PDF — 162 Questions

QUESTION: 16

What would be the next step in the Continual Service Improvement Model (CSI) after:

1. What is the vision?
2. Where are we now?
3. Where do we want to be?
4. How do we get there?
5. Did we get there?
6. ?

What is the Return On Investment?
How much did it cost?
How do we keep the momentum going?
What is the Value On Investment?

Answer(s): C

Reveal Solution Next Question

QUESTION: 17

Which of the following provides resources to resolve operational and support issues during Release and Deployment?

Early Life Support
Service Test Manager
Evaluation
Release Packaging and Build Manager

Answer(s): A

Reveal Solution Next Question

QUESTION: 18

Which of the following is a valid role in the RACI Authority Matrix?

Configuration
Consulted
Complex
Controlled

Answer(s): B

Reveal Solution Next Question

QUESTION: 19

Which of the following is NOT a purpose of Service Transition?

To ensure that a service can be managed, operated and supported
To provide training and certification in project management
To provide quality knowledge of Change, Release and Deployment Management
To plan and manage the capacity and resource requirements to manage a release

Answer(s): B

Reveal Solution Next Question

QUESTION: 20

Which of the following is concerned with fairness and transparency?

Capacity Management
Governance
Service Strategy
Service Level Management

Answer(s): B

Reveal Solution Next Question

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