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ITIL The Foundation Examination - ISEB-ITILF Dumps in PDF

Free ITIL ISEB-ITILF Real Questions (page: 83)

Page 17 of 85 ISEB-ITILF PDF — 418 Questions

QUESTION: 21

Identity and Rights are two major concepts involved in which one of the following processes?

Access Management
Demand Management
Facilities Management
Event Management

Answer(s): A

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QUESTION: 21

The stages in the Incident Management process are:

Logging, allocation, classification, initial support, communication, resolution
Logging, initial support, detection, recording, classification, investigation, recovery and closure
Detection, classification, investigation, recording, recovery, resolution and closure
Detection, recording, classification, initial support, investigation, diagnosis, resolution, recovery and closure

Answer(s): D

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QUESTION: 21

Within the Continual Service Improvement (CSI) 7 step improvement process, data needs to be gathered and analyzed from which other area of the lifecycle in order to answer the question "Did we get there?"?

Service Strategy
Service Design
Service Operation
Service Transition

Answer(s): C

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QUESTION: 21

The two main parts of the service catalogue are:

the business service catalogue and the technical service catalogue
service levels and service costs
the service portfolio and retired services
service attributes and service capabilities

Answer(s): A

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QUESTION: 22

Which of the following is NOT an objective of Continual Service Improvement?

Identify activities to improve the efficiency of service management processes
Improve the cost effectiveness of IT services without sacrificing customer satisfaction
Conduct activities to deliver and manage services at agreed levels to business users
Review and analyse Service Level Achievement results

Answer(s): C

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