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ITIL The Foundation Examination - ISEB-ITILF Dumps in PDF

Free ITIL ISEB-ITILF Real Questions (page: 64)

ISEB-ITILF PDF — 418 Questions

Identity and Rights are two major concepts involved in which one of the following processes?

  1. Access Management
  2. Demand Management
  3. Facilities Management
  4. Event Management

Answer(s): A



The stages in the Incident Management process are:

  1. Logging, allocation, classification, initial support, communication, resolution
  2. Logging, initial support, detection, recording, classification, investigation, recovery and closure
  3. Detection, classification, investigation, recording, recovery, resolution and closure
  4. Detection, recording, classification, initial support, investigation, diagnosis, resolution, recovery and closure

Answer(s): D



Within the Continual Service Improvement (CSI) 7 step improvement process, data needs to be gathered and analyzed from which other area of the lifecycle in order to answer the question "Did we get there?"?

  1. Service Strategy
  2. Service Design
  3. Service Operation
  4. Service Transition

Answer(s): C



The two main parts of the service catalogue are:

  1. the business service catalogue and the technical service catalogue
  2. service levels and service costs
  3. the service portfolio and retired services
  4. service attributes and service capabilities

Answer(s): A



Which of the following is NOT an objective of Continual Service Improvement?

  1. Identify activities to improve the efficiency of service management processes
  2. Improve the cost effectiveness of IT services without sacrificing customer satisfaction
  3. Conduct activities to deliver and manage services at agreed levels to business users
  4. Review and analyse Service Level Achievement results

Answer(s): C



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