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ITIL The Foundation Examination - ISEB-ITILF Exam Questions in PDF

Free ITIL ISEB-ITILF Dumps Questions (page: 16)

Page 16 of 85 ISEB-ITILF PDF — 418 Questions

QUESTION: 19

Which of the following is a valid role in the RACI Authority Matrix?

Controlled
Configuration
Consulted
Complex

Answer(s): C

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QUESTION: 20

What are Request Models used for?

Modelling arrival rates and performance characteristics of service requests
Capacity Management
Identifying frequently received user requests and defining how they should be handled
Comparing the advantages and disadvantages of different Service Desk approaches such as local or remote

Answer(s): C

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QUESTION: 20

Which of the following definitions best describes the IT Infrastructure Library (ITIL)?

A documented framework of proven best practices in Service Management
A prescriptive process for managing Service Improvement Projects
A methodology for supporting and delivering IT services
A quality standard in managing customer relationships

Answer(s): A

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QUESTION: 20

How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?

Each stage should be carried out once in the order Plan-Do-Check-Act
There should be a single Plan, then the Do-Check-Act cycle should be repeated multiple times to implement Continual Improvement
There should be a single Plan and Do, then Check and Act should be carried out multiple times to implement Continual Improvement
The entire cycle should be repeated multiple times to implement Continual Improvement

Answer(s): D

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QUESTION: 20

What does a service always have to deliver to its customers?

infrastructure
applications
resources
value

Answer(s): D

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