Which of the following would be an appropriate metric associated with an enterprise goal of "Business service continuity and availability?
Answer(s): C
The number of business processing hours lost due to unplanned service interruptions would be an appropriate metric associated with an enterprise goal of business service continuity and availability. A metric is a quantifiable measure that is used to track and assess the status of a specific process or activity. Business service continuity and availability is one of the 17 generic enterprise goals defined by COBIT that describes the desired outcome of ensuring that critical business services are delivered at agreed levels and are resilient to disruptions. The number of business processing hours lost due to unplanned service interruptions is a metric that reflects how well this outcome is achieved.13
COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance and Management Objectives
Which of the following enterprise goals is within the Customer dimension of the IT balanced scorecard?
The enterprise goal titled quality of management information is within the customer dimension of the IT balanced scorecard. The customer dimension focuses on how well the enterprise meets the needs and expectations of its customers and stakeholders. Quality of management information is one of the 17 generic enterprise goals defined by COBIT that supports the customer dimension. It describes the desired outcome of providing accurate, timely, relevant, and reliable information to support decision making and performance management.13
COBIT 2019 Framework:Introduction and Methodology, COBIT 2019 Framework: Governance and Management Objectives
Which of the following cascades to enterprise goals?
Enterprise strategy cascades to enterprise goals within the COBIT goals cascade. The COBIT goals cascade is a mechanism that helps enterprises to align their governance objectives with their stakeholder needs. It consists of four levels: stakeholder drivers, enterprise goals, alignment goals, and governance and management objectives. Enterprise strategy is the high-level direction and guidance that defines how the enterprise will achieve its vision and mission. Enterprise goals are the specific targets or outcomes that the enterprise sets to achieve its vision and mission. Enterprise strategy cascades to enterprise goals through a process of analysis, prioritization, and validation.12
COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance System
Which of the following metrics would BEST enable an enterprise to evaluate an alignment goal specifically related to security of information and privacy?
The number of confidentiality incidents causing financial loss, business disruption or public embarrassment would be the best metric to enable an enterprise to evaluate an alignment goal specifically related to security of information and privacy. A metric is a quantifiable measure that is used to track and assess the status of a specific process or activity. An alignment goal is an intermediate goal that links the enterprise goals with the governance and management objectives. Security of information and privacy is one of the 17 generic alignment goals defined by COBIT that describes how information and technology can support the protection of sensitive information and personal data. The number of confidentiality incidents causing financial loss, business disruption or public embarrassment is a metric that reflects how well this alignment goal is achieved.12
Which of the following would be an appropriate metric to align with a goal of "Delivery of programs on time, on budget, and meeting requirements and quality standards"?
Answer(s): A
The percent of stakeholders satisfied with program/project quality would be an appropriate metric to align with a goal of "Delivery of programs on time, on budget, and meeting requirements and quality standards". A metric is a quantifiable measure that is used to track and assess the status of a specific process or activity. A goal is a specific target or outcome that an enterprise sets to achieve its vision and mission. Delivery of programs on time, on budget, and meeting requirements and quality standards is one of the 17 generic enterprise goals defined by COBIT that describes the desired outcome of ensuring that IT-enabled investments are delivered successfully. The percent of stakeholders satisfied with program/project quality is a metric that reflects how well this goal is achieved.13
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