A CEO determines the enterprise is lagging behind its competitors in consumer mobile offerings, and mandates an aggressive rollout of several new mobile services within the next 12 months. To ensure the IT organization is capable of supporting this business objective, what should the CIO do FIRST?
Answer(s): A
The first thing the CIO should do to ensure the IT organization is capable of supporting the CEO’s mandate of rolling out several new mobile services within the next 12 months is to request an assessment of current in-house mobile technology skills. This is because an assessment of current in-house mobile technology skills can help to evaluate the existing level of knowledge, experience, and competence of the IT staff in developing, deploying, and maintaining mobile applications and services. An assessment of current in-house mobiletechnology skills can also help to identify any gaps, needs, or opportunities for improvement or enhancement of the IT staff’s mobile technology skills.Creating a sense of urgency with the IT team that mobile knowledge is mandatory is not the first thing the CIO should do, as it is a motivational factor rather than a governance factor. Creating a sense of urgency with the IT team can help to communicate the importance and priority of the CEO’s mandate, as well as inspire and encourage the IT staff to learn and adopt mobile technology skills. However, creating a sense of urgency with the IT team does not provide a comprehensive analysis or improvement plan for the IT organization’s mobile technology capabilities.Procuring contractors with experience in mobile application development is not the first thing the CIO should do, as it is an implementation factor rather than a governance factor. Procuring contractors with experience in mobile application development can help to supplement or complement the in-house IT staff’s mobile technology skills, as well as accelerate or facilitate the delivery and quality of the new mobile services. However, procuring contractors with experience in mobile application development does not address the long-term sustainability or scalability of the IT organization’s mobile technology capabilities.Tasking direct reports with creating training plans for their teams is not the first thing the CIO should do, as it is a subsequent step after requesting an assessment of current in-house mobile technology skills. Tasking direct reports with creating training plans for their teams can help to design and implement effective and customized learning programs and activities for the IT staff to acquire or enhance their mobile technology skills. However, tasking direct reports with creating training plans for their teams requires a clear understanding of the current state and the desired state of the IT staff’s mobile technology skills.Reference := Top 15 In-Demand Technology Skills (Plus Definition), Mobile Development section. How to Develop Mobile Technology Skills | Career Trend, Step 1 section. How To Build A Mobile App Development Team - Forbes, Introduction section.
Which of the following is the MOST effective way for a CIO to govern business unit deployment of shadow IT applications in a cloud environment?
Answer(s): B
The most effective way for a CIO to govern business unit deployment of shadow IT applications in a cloud environment is to educate the executive team about the risk associated with shadow ITapplications. This is because shadow IT applications are often deployed without the knowledge or approval of the central IT organization, and may pose security, compliance, and performance risks to the enterprise. By raising awareness of these risks among the executive team, the CIO can foster a culture of IT governance and alignment, and encourage the business units to follow the established application implementation process. Reference: CGEIT Certification | Certified in Governance of Enterprise IT | ISACA1, IT Governance: Definitions, Frameworks and Planning - ProjectManager2
Before an IT strategy committee can approve an IT risk assessment framework, which of the following is MOST important to have established?
Answer(s): D
Before an IT strategy committee can approve an IT risk assessment framework, the most important thing to have established is enterprise definitions for risk impact and probability. This is because a risk assessment framework is an approach for prioritizing and sharing information about the security risks posed to an information technology organization1. To do this effectively, the organization needs to have a common understanding of how to measure and communicate the likelihood and consequences of different risks. Without consistent definitions for risk impact and probability, the risk assessment framework might not be aligned with the enterprise’s risk appetite and tolerance, and might not provide meaningful or actionable results. Reference:Risk Assessment Framework (RAF) -CIO Wiki1, IT Risk Resources | ISACA2, 5 IT risk assessment frameworks compared | CSO Online
An IT governance committee wants to ensure there is a clear description of the "data owner" in the enterprise data policy. Which of the following would BEST define the owner of data stored in an external cloud?
The owner of data stored in an external cloud is the business leader who is most impacted by the loss of data. This is because the data owner is the person who has the accountability and authority over a specific dataset, and who is responsible for its security, quality, classification, and access control12. The data owner is usually a senior-level employee or a subject-matter expert who has the knowledge and motivation to ensure that the data is handled correctly and in compliance with policies and regulations2. The data owner is not the same as the data custodian, who is the person who implements the technical and operational measures to protect and manage the data according to the data owner’s directives2. Therefore, the risk manager, the contract manager, and the vendor are not the data owners, as they do not have the final say or accountability over the data stored in the external cloud. Reference:What Is a Data Owner? -Firewall Times1, Data Owners vs. Data Stewards vs. Data Custodians - CPO Magazine2
A multinational enterprise recently purchased a large company located in a different country. When introducing the concept of governance to the new acquisition, it is MOST important that executive management recognize:
Answer(s): C
When introducing the concept of governance to the new acquisition, it is most important that executive management recognize the impact of cultural changes. This is because culture can influence how people understand and practice governance, and how they respond to different governance frameworks and policies1. Culture can also change over time, either by choice or by external factors, and this can affect the governance arrangements of an organization2. Therefore, executive management needs to be aware of the cultural differences and similarities between the multinational enterprise and the new acquisition, and how they can affect the governance objectives, processes, and outcomes. Executive management also needs to respect and value the cultural diversity of the new acquisition, and foster a culture of trust, collaboration, and alignment3. Reference:How corporate culture affects governance - The CEO Magazine3, Governance | Diversity of Cultural Expressions - UNESCO4, 2.0 Culture and governance - AIGI
The results of an internal audit show that the business and IT acquire resources differently, which causes duplicate purchases. Which of the following is the BEST way to address this issue?
The best way to address the issue of duplicate purchases caused by different acquisition methods of business and IT is to establish a centralized procurement approval process. A centralized procurement approval process is a process that organizations use to obtain approval for purchases that they intend to make. The process typically involves several steps, such as identifying a need, requesting a quote, obtaining quotes, and obtaining approval from a designated authority. By centralizing the procurement approval process, the organization can avoid duplication, inconsistency, and inefficiency in purchasing decisions. A centralized procurement approval process can also help the organization to achieve the following benefits :Visibility and control: The organization can have a clear view of all purchase requests and transactions, and can monitor and manage the budgets, requesters, and suppliers.Better purchasing power: The organization can leverage its volume and history to negotiate better prices and discounts with vendors, and can establish long-term relationships with preferred suppliers.Standardization: The organization can implement and enforce policies and standards for data quality, security, privacy, and usage, and can create a single source of truth for purchasing information.Eliminates maverick spending: The organization can identify and prevent individual spending that goes against the purchasing policies or that results in duplicate or unnecessary purchases.Therefore, establishing a centralized procurement approval process is the best way to address the issue of duplicate purchases caused by different acquisition methods of business and IT. Reference:Centralized vs. Decentralized Purchasing: Key Differences | Pipefy, Centralizing Procurement: What Companies Need to Consider, What is the Procurement Approval Process: Detailed Guide
Which of the following is the MOST important benefit of developing an information architecture model consistent with enterprise strategy?
The most important benefit of developing an information architecture model consistent with enterprise strategy is that it supports and facilitates decision making. Information architecture is the part of the enterprise architecture process that describes the current state, future state, and guidance necessary to flexibly share and exchange information assets to achieve effective enterprise change1. Information architecture is an aspect of enterprise architecture that enables an information strategy or business solution through the definition of the company’s business information assets, their sources, structure, classification and associations2. By developing an information architecture model that aligns with the enterprise strategy, the organization can ensure that the information assets are relevant, accurate, timely, and accessible for the decision makers. An information architecture model can also help the organization to identify information gaps, redundancies, and opportunities, and to prioritize information initiatives and investments. Moreover, an information architecture model can enable the organization to leverage its data and analytics capabilities to generate insights and value from the information assets. Therefore, developing an information architecture model consistent with enterprise strategy is crucial for supporting and facilitating decision making at all levels of the organization. Reference:Enterprise Business Strategy and Architecture | Deloitte US3, Business strategy modelling based on enterprise architecture: a state of the art review | Emerald Insight4, Enterprise Information Architecture (EIA) -CIO Wiki1, Data Architecture and Information Architecture: What’s … - DATAVERSITY2
Which of the following is the BEST course of action to enable effective resource management?
The best course of action to enable effective resource management is to assign resources based on business priorities. Resource management is the process of enhancing efficiency and guiding the use of such project-critical resources as employees, equipment, and tools1. To manage resources effectively, it is important to align them with the business objectives and goals, and to allocate them according to the urgency and importance of the tasks2. By assigning resources based on business priorities, the organization can ensure that the most critical and valuable projects are completed on time and within budget, and that the resources are used optimally and productively3. Reference: 10Best Practices for Effective Resource Management -Float2, What Is Resource Management? Definition, Jobs, and More1, 10 Key Principles of Effective Resource Management -eResource Scheduler3
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