One of the main reasons total quality management TOM) can be used as a strategic weapon is that:
Answer(s): A
TON is a comprehensive approach to quality. It treats the pursuit of quality as a basic organizational function that is as important as production or marketing. Because 'QM affects every, aspect of the organization's activities, it permeates the organizational culture. Thus, the cumulative effect of TQM's continuous improvement process can attract and hold customers and cannot be duplicated by competitors.
Quality control circles are now used all over the world. The circles typically consist of a group of five to ten employees who meet regularly. The primary goal of these circles is:
Answer(s): B
Quality control circles are used to obtain voluntary input from employees to promote problem solving. Potential benefits include lower costs, better employer-employee relations, and greater employee commitment.
Which of the following observations concerning quality control is most accurate?
Process quality is the effectiveness and efficiency of the organization's internal operations. Product quality is the conformance of the organization's output with customer expectations.
If a company is customer-centered, its customers are defined as:
Answer(s): C
One of the tenets of TQM is customer orientation, whether the customer is internal or external. An internal customer is a member of the organization who relies on another member's work to accomplish his/her task.
A company, which has many branch stares, has decided to use its best-performing stare as a benchmark organization far the purpose of analyzing the accuracy and reliability of branch stare financial reporting.Which one of the fallowing is the most likely measure to be included in a financial benchmark?
Internal benchmarking is the application of best practices in one part of the organization e.g., a high-performing branch store) to its other parts other branches). This process requires, among other things, use of quantitative and qualitative measures. A key indicator financial performance measurement is the amount of bad debt write-offs. A high level of bad debt write-offs could indicate fraud, which would compromise the accuracy and reliability of financial reports. Bad debt write-offs may result-Fr-am recording fictitious sales.
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