The primary reason for adopting TOM was to achieve:
Answer(s): A
TOM is an integrated system that anticipates, meets, and exceeds customers needs, wants, and expectations. The management and employees of a large household goods moving company decided to adopt total quality management TOM) and continuous improvement CI). The company believes that if it became nationally known as adhering to TOM and CI, one result would be an increase in the company's profits and market share.
What should the company focus on to achieve quality more economically?
Answer(s): B
Prevention attempts to avoid defective output. Prevention costs include preventive maintenance, employee training, review of equipment design, and evaluation of suppliers. Prevention is less costly than detection and correction of defective output.
A traditional quality control process in manufacturing consists of mass inspection of goods only at the end of a production process. A major deficiency of the traditional control process is that:
Answer(s): D
The process used to produce the goods is not thoroughly reviewed and evaluated for efficiency and effectiveness. Preventing defects and increasing efficiency by improving the production process raises quality standards and decreases costs.
Under a total quality management TOM) approach:
Total quality management emphasizes quality as a basic organizational function. TOM is the continuous pursuit of quality in every aspect of organizational activities. One of the basic tenets of TOM is doing it right the first time. Thus, errors should be caught and corrected at the source.
Which of the following is a characteristic of total quality management TQM)?
According to management theorist VV). Edwards Deming's well-known 14 points. Education and self-improvement are essential. Knowledge is opportunity. Hence. Continuous improvement should be everyone's primary career objective.
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