IIA CIA Certification Exam Questions with AI Explanations

QUESTION: 226

An auditor plans to analyze customer satisfaction, including (1) customer complaints recorded by the customer service department during the last three months; (2) merchandise returned in the last three months; and (3) responses to a survey of customers who made purchases in the last three months. Which of the following statements regarding this audit approach is correct?

Although useful, such an analysis does not address any risk factors.
The survey would not consider customers who did not make purchases in the last three months.
Steps 1 and 2 of the analysis are not necessary or cost-effective if the customer survey is comprehensive.
Analysis of three months' activity would not evaluate customer satisfaction.

Answer(s): B

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QUESTION: 227

When internal auditors provide consulting services, the scope of the engagement is primarily determined by

Internal auditing standards.
The audit engagement team.
The engagement client.
The internal audit activity's charter.

Answer(s): C

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QUESTION: 228

An internal auditor is assigned to conduct an audit of security for a local area network (LAN) in the finance department of the organization. Investment decisions, including
the use of hedging strategies and financial derivatives, use data and financial models which run on the LAN. The LAN is also used to download data from the mainframe to assist in decisions. Which of the following should be considered outside the scope of this security audit engagement?

Investigation of the physical security over access to the components of the LAN.
The ability of the LAN application to identify data items at the field or record level and implement user access security at that level.
Interviews with users to determine their assessment of the level of security in the system and the vulnerability of the system to compromise.
The level of security of other LANs in the company which also utilize sensitive data.

Answer(s): D

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QUESTION: 229

At the beginning of fieldwork in an audit of investments, an internal auditor noted that the interest rate had declined significantly since the engagement work program was created. The auditor should

Proceed with the existing program since this was the original scope of work that was approved.
Modify the audit program and proceed with the engagement.
Consult with management to verify the interest rate change and proceed with the engagement.
Determine the effect of the interest rate change and whether the program should be modified.

Answer(s): D

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