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  1. Home
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  3. HP2-I14

HP HP2-I14 Exam (page: 1)
HP Selling Supplies 2020
Updated on: 12-Feb-2026

Viewing Page 1 of 5
HP2-I14 PDF 30 Questions

A customer experiencing rapid growth is extending its hours of operation to keep up with demand. Because budget for supplies is limited, the customer plans to buy non-HP ink and toner supplies.
What should you tellthis customer about the benefits of using Original HP supplies? (Select two.)

  1. Original HP supplies work the first time, every time.
  2. Original HP supplies are less expensive than non-HP cartridges when bought in bulk.
  3. Non-HP supplies are usually counterfeit and buyers can be subject to fines.
  4. Non-HP supplies are not recyclable and are costly to dispose of properly.
  5. Original HP supplies help reduce service calls, minimizing printer downtime.

Answer(s): A,E



A potential customer tells you that they use remanufactured and refilled toner cartridges because they are an environmentally responsible company. How should you respond?

  1. HP has a line of remanufactured and refilled cartridges too, which are 25% cheaper. Can I get you a quote for these.
  2. The environment is not really affected by toner, whether the cartridges are from HP or third parties.
  3. According to a study from Market Strategies international, using remanufactured and refilled toner cartridges causes failure in printer parts that are not made from recycled plastics.
  4. According to a report from Spencer Labs, using remanufactured and refilled toner cartridges results in more reprints, thereby wasting more paper than if Original HP cartridges were used.

Answer(s): D



DRAG DROP (Drag and Drop is not supported)
Match the printing supplies term on the left with its definition on the right.

  1. See Explanation for the Answer.

Answer(s): A

Explanation:



Why is using remanufactured toner cartridges bad for business? (Select two.)

  1. Using non-HP toner cartridges instead of Original HP cartridges is more likely to require a service call.
  2. Remanufactured toner cartridges generate more heat than Original HP cartridges.
  3. Compared to Original HP cartridges, remanufactured toner cartridges use a greater volume of ink.
  4. Remanufactured toner cartridges consume more energy faster compared with Original HP cartridges.
  5. Compared to Original HP cartridges, remanufactured toner cartridges have a larger carbon footprint.

Answer(s): B,C



A customer tells you that they want to use re manufactured Ink cartridges in order to save money while protecting the environment. How should you respond to this customer?

  1. Remanufactured ink cartridges cost more in total cost of ownership (TCO) because their warranties cover fewer years.
  2. Remanufactured ink cartridges can only be reused a few times before the recycled plastics break down.
  3. Almost 90% of remanufactured cartridges end up in a landfill.
  4. Every remanufactured ink cartridge uses three times more water than an Original HP ink cartridge requires during the manufacturing process.

Answer(s): A



What can you do to verify that printing supplies are not counterfeit?

  1. Use a smartphone to scan the bar code on HP ink cartridges and the QR code on HP toner cartridges.
  2. All HP and Samsung toner cartridges carry a security label that you can check dy looking for the holographic features.
  3. All HP and Samsung ink cartridges carry a security label that you can validate by using an infrared scanner.
  4. Security labels on HP ink and toner cartridges are identical including the serial number that you need to enter at hp.com/go/anticounterfeit.

Answer(s): A



Which print cartridge recycling option does HP offer?

  1. HP has installed recycling kiosks in Fortune 500 companies for convenient return of used supplies.
  2. In each Original HP print cartridge package, HP includes prepaid shipping labels for free and convenient return of empty cartridges.
  3. HP has authorized recycling partners in more than 50 countries that will send brand new ink cartridges when customers return empty ones.
  4. In some countries, HP customers can order free recycling envelopes and boxes with pre-paid shipping.

Answer(s): A



What advantage do Original HP PageWide cartridges provide?

  1. They come with a lifetime replacement warranty.
  2. They use industry-standard formulations of black and color Inks to allow easy and affordable refills.
  3. They use proprietary algorithms to help determine print history and print behavior for specific printers.
  4. They print to the end of the page consistently, avoiding half-printed and poor-quality pages when the cartridge is ready for replacement.

Answer(s): A



Viewing Page 1 of 5



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