Certified Hospitality Housekeeping Executive Exam Questions PDF download

QUESTION: 21

Final responsibility for the cleanliness and overall appearance of banquet and meeting rooms usually rests with the:

general manager.
convention services staff.
banquet staff.
housekeeping staff.
The answer is not available.

Answer(s): E

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QUESTION: 22

Housekeeping's cleaning responsibilities are typically determined by the:

general manager.
executive housekeeper.
rooms division director.
manager of operations.
The answer is not available.

Answer(s): E

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QUESTION: 23

Area inventory lists can be used as a basis for developing:

inspection checklists.
performance standards.
productivity standards.
par levels of supplies.
The answer is not available.

Answer(s): E

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Room inspections over the past week show that the work of three room attendants has been inconsistent. Before some of their assigned rooms could be declared vacant and ready for sale, they had to return to the rooms to clean areas they missed earlier. This situation indicates a problem in the area of:

meeting the department's performance standards.
meeting the department's productivity standards.
developing room pars.
developing frequency schedules.
The answer is not available.

Answer(s): E

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QUESTION: 25

During the first three months on the job, the new executive housekeeper at the 300- room Spotless Inn significantly raised the performance standards for guestroom cleaning. The Inn's guest satisfaction ratings soared to an all-time high and guest complaints about housekeeping service all but disappeareD However, departmental labor costs skyrocketed to 30% over budget. The general manager and controller are now demanding housekeeping staff reductions. The most appropriate action for the executive housekeeper to take would be to:

refuse to cut staff and present a case for maintaining current performance standards to ensure increased occupancy in the future.
cut staff by 10% and maintain current performance standards through a comprehensive inspection program.
cut staff by 30% and increase productivity standards for the remaining room attendants.
redefine performance standards in light of more realistic productivity standards and educe staff accordingly.
The answer is not available.

Answer(s): E

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Hitachi Certified Hospitality Housekeeping Executive CHHE Dumps in PDF

Free Hitachi CHHE Real Questions (page: 14)

QUESTION: 21

QUESTION: 22

QUESTION: 23

QUESTION: 24

QUESTION: 25