Amazon
Avaya
Cisco
CompTIA
CrowdStrike
EC-Council
EXIN
Fortinet
Google
ISC
ISC2
ITIL
Juniper
Microsoft
NVIDIA
Okta
Palo Alto Networks
Salesforce
All Vendors
  1. Home
  2. HDI
  3. QQ0-100

HDI QQ0-100 Exam (page: 3)
HDI QQ0-100 Help Desk Analyst (HDA)
Updated on: 12-Feb-2026

Viewing Page 3 of 25
QQ0-100 PDF 116 Questions

Which statement about service level agreements (SLAs) is true?

  1. SLAs are used to document service provider expectations only
  2. SLAs are used to document customer and service provider expectations
  3. SLAs are used to document customer expectations only
  4. SLAs are not used to document customer or service provider expectations

Answer(s): B



In what three ways can you convey to the customer a desire and ability to help? (Choose three.)

  1. Be confident
  2. Be agreeable to all customer opinions
  3. Be talkative
  4. Be efficient
  5. Be enthusiastic, but natural

Answer(s): A,D,E



Which four statements about self-help materials are true? (Choose four.)

  1. Their location should be explained to employees
  2. They should be user-friendly
  3. They should contain accurate information
  4. They should be timely and relevant
  5. They should replace the need for instructor-led training

Answer(s): A,B,C,D



In which four circumstances is it appropriate to use open questions? (Choose three.)

  1. When you have exhausted your possibilities
  2. When your time is limited
  3. When you need to build rapport
  4. When you need the customer to elaborate

Answer(s): A,C,D



Which two are the primary purpose of an annual (periodic) survey? (Choose two.)

  1. Identify changes to products, services and processes
  2. Determine management bonuses
  3. Measure performance of individual analysts at the help desk
  4. Evaluate customer satisfaction with products, services, and personnel

Answer(s): A,D



Viewing Page 3 of 25



Share your comments for HDI QQ0-100 exam with other users:

VoiceofMidnight 12/29/2023 4:48:00 PM

i passed!! ...but barely! got 728, but needed 720 to pass. the exam hit me with labs right out of the gate! then it went to multiple choice. protip: study the labs!
UNITED STATES


A K 8/3/2023 11:56:00 AM

correct answer for question 92 is c -aws shield
Anonymous


Nitin Mindhe 11/27/2023 6:12:00 AM

great !! it is really good
IRELAND


BailleyOne 11/22/2023 1:45:00 AM

explanations for the answers are to the point.
Anonymous


patel 10/25/2023 8:17:00 AM

how can rea next
INDIA


MortonG 10/19/2023 6:32:00 PM

question: 128 d is the wrong answer...should be c
EUROPEAN UNION


Jayant 11/2/2023 3:15:00 AM

thanks for az 700 dumps
Anonymous


Bipul Mishra 12/14/2023 7:12:00 AM

thank you for this tableau dumps . it will helpfull for tableau certification
UNITED STATES


hello 10/31/2023 12:07:00 PM

good content
Anonymous


Matheus 9/3/2023 2:14:00 PM

just testing if the comments are real
UNITED STATES


yenvti2@gmail.com 8/12/2023 7:56:00 PM

very helpful for exam preparation
Anonymous


Miguel 10/5/2023 12:16:00 PM

question 11: https://help.salesforce.com/s/articleview?id=sf.admin_lead_to_patient_setup_overview.htm&type=5
SPAIN


Noushin 11/28/2023 4:52:00 PM

i think the answer to question 42 is b not c
CANADA


susan sandivore 8/28/2023 1:00:00 AM

thanks for the dump
Anonymous


Aderonke 10/31/2023 12:51:00 AM

fantastic assessments
Anonymous


Priscila 7/22/2022 9:59:00 AM

i find the xengine test engine simulator to be more fun than reading from pdf.
GERMANY


suresh 12/16/2023 10:54:00 PM

nice document
Anonymous


Wali 6/4/2023 10:07:00 PM

thank you for making the questions and answers intractive and selectable.
UNITED STATES


Nawaz 7/18/2023 1:10:00 AM

answers are correct?
UNITED STATES


das 6/23/2023 7:57:00 AM

can i belive this dump
INDIA


Sanjay 10/15/2023 1:34:00 PM

great site to practice for sitecore exam
INDIA


jaya 12/17/2023 8:36:00 AM

good for students
UNITED STATES


Bsmaind 8/20/2023 9:23:00 AM

nice practice dumps
Anonymous


kumar 11/15/2023 11:24:00 AM

nokia 4a0-114 dumps
Anonymous


Vetri 10/3/2023 12:59:00 AM

great content and wonderful to have the answers with explanation
UNITED STATES


Ranjith 8/21/2023 3:39:00 PM

for question #118, the answer is option c. the screen shot is showing the drop down, but the answer is marked incorrectly please update . thanks for sharing such nice questions.
Anonymous


Eduardo Ramírez 12/11/2023 9:55:00 PM

the correct answer for the question 29 is d.
Anonymous


Dass 11/2/2023 7:43:00 AM

question no 22: correct answers: bc, 1 per session 1 per page 1 per component always
UNITED STATES


Reddy 12/14/2023 2:42:00 AM

these are pretty useful
Anonymous


Daisy Delgado 1/9/2023 1:05:00 PM

awesome
UNITED STATES


Atif 6/13/2023 4:09:00 AM

yes please upload
UNITED STATES


Xunil 6/12/2023 3:04:00 PM

great job whoever put this together, for the greater good! thanks!
Anonymous


Lakshmi 10/2/2023 5:26:00 AM

just started to view all questions for the exam
NETHERLANDS


rani 1/19/2024 11:52:00 AM

helpful material
Anonymous