HDI HD0-300 Help Desk Manager HD0-300 Exam Questions in PDF

Free HDI HD0-300 Dumps Questions (page: 7)

What should you do to ensure that your Help Desk support strategies align with the organization being supported?

  1. minimize cost
  2. propose the highest level of support possible
  3. study best practices for top performing organizations and set your strategies accordingly
  4. consider the impact of the proposed services on the success of the organization as a whole

Answer(s): D



What are two benefits of protecting and enhancing the image of the Help Desk? (Choose two)

  1. timely call avoidance
  2. reduced resolution rates
  3. potential business growth
  4. improved employee moral

Answer(s): C,D



Many different reports are analyzed by Help Desk managers. Which report allows managers to determine the "best practice" that their Help Desk should use, compared to the "current practice" they are using?

  1. stat reviews
  2. gap analysis
  3. analyst reviews
  4. regional trend analysis

Answer(s): B



A project is planned to rollout that will add new software to the network. Call volume is not expected to change as few people will have access to the new software.
What requirements should you consider?

  1. staffing requirements
  2. historical requirements
  3. application requirements
  4. scheduling requirements

Answer(s): C



Analysts play a large part in ensuring that the Help Desk provides consistent service to customers. Which two regularly scheduled events ensure that your analysts provide consistent service? (Choose two)

  1. analyst reviews
  2. analyst training
  3. analyst interviews
  4. analyst focus groups

Answer(s): A,B



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