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  1. Home
  2. Genesys
  3. PC-CIC-Core

Genesys PC-CIC-Core Exam (page: 2)
Genesys PureConnect: CIC Core Certification
Updated on: 12-Feb-2026

Viewing Page 2 of 13
PC-CIC-Core PDF 60 Questions

You are performing an IC server implementation. You would like all users to be able to answer calls, place calls on hold and disconnect calls.

What object allows you to configure these settings in the most efficient manner?

  1. Default Workgroup
  2. Default Role
  3. Default Station
  4. Default User

Answer(s): D



You have been asked to create 42 non-managed stations and want to complete the task as efficiently as possible.

What Interaction Administrator tool is designed to help you add multiple unmanaged stations using a .CSV file?

  1. The Station Assistant in the Stations container
  2. The Managed IP Phones Assistant in the Managed IP Phones container
  3. The Stations Assistant in the Managed IP Phones container
  4. The Managed IP Phones Assistant in the Stations container

Answer(s): D



You just took a new position at your company. Your boss has asked your advice on the best way to update the firmware on 324 non-managed Polycom IP phones, noting that he thinks that this process should be more efficient in the future.

What is the correct response?

  1. Continue to update the phones manually. This is the most efficient process for completing this task.
  2. Migrate the stations to Managed IP Phones using the Managed IP Phones Assistant.
  3. There is no way to update the firmware on IP phones.
  4. Use the Stations Assistant to update the firmware on the phones.

Answer(s): D



You are an IC administrator for a large international company based in Indianapolis, IN. Matt, a manager who lives and works in Minneapolis is having issues with his Interaction Client configuration. He says the company directory has disappeared.

What is the best way to help Matt get his Interaction Client configured correctly?

  1. Take a trip to Minneapolis and configure Matt's Interaction Client.
  2. Select Matt's user object in Interaction Administrator. Then select the Client Configuration tab and click on the Configure button.
  3. Create a new Client Configuration template specifically for Matt and assign it to him.
  4. Find out which workgroups Matt is a member of and verify the client configuration for those workgroups.

Answer(s): B



Danny is a member of several Roles that each have a Client Configuration Template assigned. His user object has no Client Configuration Template assigned.

When Danny opens his Interaction Client, what determines his Client configuration?

  1. The inherited Client Configuration Template that is ranked the highest in the Client Configuration object will be used.
  2. The Default Client Configuration Template will be chosen since his User object was not specifically assigned a Client Configuration Template.
  3. The inherited Client Configuration Templates will be combined to determine his Client configuration.
  4. The inherited Client Configuration Template with the most functionality will be used.

Answer(s): A



Viewing Page 2 of 13



Share your comments for Genesys PC-CIC-Core exam with other users:

Tanuj Rana 7/22/2023 2:33:00 AM

please upload the question dump for professional machinelearning
Anonymous


Future practitioner 8/10/2023 1:26:00 PM

question 4 answer is c. this site shows the correct answer as b. "adopt a consumption model" is clearly a cost optimization design principle. looks like im done using this site to study!!!
Anonymous


Ace 8/3/2023 10:37:00 AM

number 52 answer is d
UNITED STATES


Nathan 12/17/2023 12:04:00 PM

just started preparing for my exam , and this site is so much help
Anonymous


Corey 12/29/2023 5:06:00 PM

question 35 is incorrect, the correct answer is c, it even states so: explanation: when a vm is infected with ransomware, you should not restore the vm to the infected vm. this is because the ransomware will still be present on the vm, and it will encrypt the files again. you should also not restore the vm to any vm within the companys subscription. this is because the ransomware could spread to other vms in the subscription. the best way to restore a vm that is infected with ransomware is to restore it to a new azure vm. this will ensure that the ransomware is not present on the new vm.
Anonymous


Rajender 10/18/2023 3:54:00 AM

i would like to take psm1 exam.
Anonymous


Blessious Phiri 8/14/2023 9:53:00 AM

cbd and pdb are key to the database
SOUTH AFRICA


Alkaed 10/19/2022 10:41:00 AM

the purchase and download process is very much streamlined. the xengine application is very nice and user-friendly but there is always room for improvement.
NETHERLANDS


Dave Gregen 9/4/2023 3:17:00 PM

please upload p_sapea_2023
SWEDEN


Sarah 6/13/2023 1:42:00 PM

anyone use this? the question dont seem to follow other formats and terminology i have been studying im getting worried
CANADA


Shuv 10/3/2023 8:19:00 AM

good questions
UNITED STATES


Reb974 8/5/2023 1:44:00 AM

hello are these questions valid for ms-102
CANADA


Mchal 7/20/2023 3:38:00 AM

some questions are wrongly answered but its good nonetheless
POLAND


Sonbir 8/8/2023 1:04:00 PM

how to get system serial number using intune
Anonymous


Manju 10/19/2023 1:19:00 PM

is it really helpful to pass the exam
Anonymous


LeAnne Hair 8/24/2023 12:47:00 PM

#229 in incorrect - all the customers require an annual review
UNITED STATES


Abdul SK 9/28/2023 11:42:00 PM

kindy upload
Anonymous


Aderonke 10/23/2023 12:53:00 PM

fantastic assessment on psm 1
UNITED KINGDOM


SAJI 7/20/2023 2:51:00 AM

56 question correct answer a,b
Anonymous


Raj Kumar 10/23/2023 8:52:00 PM

thank you for providing the q bank
CANADA


piyush keshari 7/7/2023 9:46:00 PM

true quesstions
Anonymous


B.A.J 11/6/2023 7:01:00 AM

i can´t believe ms asks things like this, seems to be only marketing material.
Anonymous


Guss 5/23/2023 12:28:00 PM

hi, could you please add the last update of ns0-527
Anonymous


Rond65 8/22/2023 4:39:00 PM

question #3 refers to vnet4 and vnet5. however, there is no vnet5 listed in the case study (testlet 2).
UNITED STATES


Cheers 12/13/2023 9:55:00 AM

sometimes it may be good some times it may be
GERMANY


Sumita Bose 7/21/2023 1:01:00 AM

qs 4 answer seems wrong- please check
AUSTRALIA


Amit 9/7/2023 12:53:00 AM

very detailed explanation !
HONG KONG


FisherGirl 5/16/2022 10:36:00 PM

the interactive nature of the test engine application makes the preparation process less boring.
NETHERLANDS


Chiranthaka 9/20/2023 11:15:00 AM

very useful.
Anonymous


SK 7/15/2023 3:51:00 AM

complete question dump should be made available for practice.
Anonymous


Gamerrr420 5/25/2022 9:38:00 PM

i just passed my first exam. i got 2 exam dumps as part of the 50% sale. my second exam is under work. once i write that exam i report my result. but so far i am confident.
AUSTRALIA


Kudu hgeur 9/21/2023 5:58:00 PM

nice create dewey stefen
CZECH REPUBLIC


Anorag 9/6/2023 9:24:00 AM

i just wrote this exam and it is still valid. the questions are exactly the same but there are about 4 or 5 questions that are answered incorrectly. so watch out for those. best of luck with your exam.
CANADA


Nathan 1/10/2023 3:54:00 PM

passed my exam today. this is a good start to 2023.
UNITED STATES