Genesys Cloud Certified Professional – Reporting and Analytics GCP-GC-REP Dumps in PDF

Free Genesys GCP-GC-REP Real Questions (page: 1)

Which definition matches the performance view for Agents?

  1. Used to monitor real-time contact center metrics.
  2. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
  3. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
  4. Used to view historical data only.
  5. Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Answer(s): C



Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?

  1. Agent Metrics Report
  2. Agent Activity Summary Report
  3. Agent Login-Logout Details Report
  4. Agent Quality Details Report

Answer(s): B


Reference:

https://help.mypurecloud.com/articles/agent-activity-summary-report/



Which view displays current metrics and information about the queues if you have a membership?

  1. Queues Activity
  2. Queues Performance
  3. My Queues Activity
  4. Queues

Answer(s): A


Reference:

https://help.mypurecloud.com/articles/my-queues-activity-view/



What will be the agent’s user status in the interaction view when you change an agent’s queue status from On Queue to Off Queue?

  1. Available
  2. Busy
  3. Away
  4. Break

Answer(s): D


Reference:

https://help.mypurecloud.com/articles/onqueue-offqueue/



Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.

  1. Genesys Cloud Admin
  2. Genesys Cloud User
  3. Genesys Cloud Reporting
  4. Genesys Cloud Supervisor

Answer(s): C



Share your comments for Genesys GCP-GC-REP exam with other users:

N
Nicholas
2/2/2024 6:17:08 PM

Thank you for providing these questions. It helped me a lot with passing my exam.

T
Timi
8/19/2023 5:30:00 PM

my first attempt

B
Blessious Phiri
8/13/2023 10:32:00 AM

very explainable

M
m7md ibrahim
5/26/2023 6:21:00 PM

i think answer of q 462 is variance analysis

T
Tehu
5/25/2023 12:25:00 PM

hi i need see questions

A
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1/17/2024 1:19:00 AM

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Roberto
11/27/2023 12:33:00 AM

very interesting repository

N
Nale
9/18/2023 1:51:00 PM

american history 1

T
Tanvi
9/27/2023 4:02:00 AM

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B
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8/17/2023 1:03:00 AM

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s_123
8/12/2023 4:28:00 PM

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B
Blessious Phiri
8/15/2023 3:38:00 PM

excellent topics covered

M
Manasa
12/5/2023 3:15:00 AM

are these really financial cloud questions and answers, seems these are basic admin question and answers

N
Not Robot
5/14/2023 5:33:00 PM

are these comments real

K
kriah
9/4/2023 10:44:00 PM

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E
ed
12/17/2023 1:41:00 PM

a company runs its workloads on premises. the company wants to forecast the cost of running a large application on aws. which aws service or tool can the company use to obtain this information? pricing calculator ... the aws pricing calculator is primarily used for estimating future costs

M
Muru
12/29/2023 10:23:00 AM

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Tech Lady
10/17/2023 12:36:00 PM

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Mike
8/20/2023 5:12:00 PM

the exam dumps are helping me get a solid foundation on the practical techniques and practices needed to be successful in the auditing world.

N
Nobody
9/18/2023 6:35:00 PM

q 14 should be dmz sever1 and notepad.exe why does note pad have a 443 connection

M
Muhammad Rawish Siddiqui
12/4/2023 12:17:00 PM

question # 108, correct answers are business growth and risk reduction.

E
Emmah
7/29/2023 9:59:00 AM

are these valid chfi questions

M
Mort
10/19/2023 7:09:00 PM

question: 162 should be dlp (b)

E
Eknath
10/4/2023 1:21:00 AM

good exam questions

N
Nizam
6/16/2023 7:29:00 AM

I have to say this is really close to real exam. Passed my exam with this.

P
poran
11/20/2023 4:43:00 AM

good analytics question

A
Antony
11/23/2023 11:36:00 AM

this looks accurate

E
Ethan
8/23/2023 12:52:00 AM

question 46, the answer should be data "virtualization" (not visualization).

N
nSiva
9/22/2023 5:58:00 AM

its useful.

R
Ranveer
7/26/2023 7:26:00 PM

Pass this exam 3 days ago. The PDF version and the Xengine App is quite useful.

S
Sanjay
8/15/2023 10:22:00 AM

informative for me.

T
Tom
12/12/2023 8:53:00 PM

question 134s answer shoule be "dlp"

A
Alex
11/7/2023 11:02:00 AM

in 72 the answer must be [sys_user_has_role] table.

F
Finn
5/4/2023 10:21:00 PM

i appreciated the mix of multiple-choice and short answer questions. i passed my exam this morning.

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