Which definition matches the performance view for Agents?
Answer(s): C
Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?
Answer(s): B
https://help.mypurecloud.com/articles/agent-activity-summary-report/
Which view displays current metrics and information about the queues if you have a membership?
Answer(s): A
https://help.mypurecloud.com/articles/my-queues-activity-view/
What will be the agent’s user status in the interaction view when you change an agent’s queue status from On Queue to Off Queue?
Answer(s): D
https://help.mypurecloud.com/articles/onqueue-offqueue/
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