Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?
Answer(s): B
https://www.genesys.com/pricing
Where can you find people in your organization and add external contacts to the organization?
Answer(s): C
How many categories of routing are there in a Call Route under the Call Routing page?
https://help.mypurecloud.com/articles/about-call-routing/
You can add more than one outbound route to the contact center.
Answer(s): A
https://help.mypurecloud.com/articles/create-outbound-route/
Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?
https://help.mypurecloud.com/articles/configure-sip-access-control/
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passed today
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please upload quetions
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q10 - the answer should be a. if its c, the criteria will meet if either the prospect is not part of the suppression lists or if the job title contains vice president
this was on the exam as of 1211/2023
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i think in question 7 the first answer should be power bi portal (not power bi)
on question 10 and so far 2 wrong answers as evident in the included reference link.
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correct answer for question 92 is c -aws shield
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question: 128 d is the wrong answer...should be c
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question 11: https://help.salesforce.com/s/articleview?id=sf.admin_lead_to_patient_setup_overview.htm&type=5
i think the answer to question 42 is b not c
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