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EXIN ISO / IEC 20000 Foundation ISO20KF Dumps in PDF

Free EXIN ISO20KF Real Questions (page: 8)

Page 5 of 25 ISO20KF PDF — 116 Questions

QUESTION: 21

Which stakeholder will define service level requirements?

Customer
End user
Service Provider
Supplier

Answer(s): A

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QUESTION: 22

Which of the following is used for the assessment of maturity of organizations?

CMMI
CobITTM
ITIL
MOF

Answer(s): A

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QUESTION: 23

What is the purpose of CobiT TM?

To provide a high-level process model that organizes a broad range of IT activities
To provide a set of detailed practices on how to implement processes and is therefore well suited as a process implementation tool
To provide a certified measurement framework that legally provides proof of meeting the
Sarbanes-Oxley (SOX) requirements
To provide a uniform structure to understand, implement and evaluate IT capabilities, performance and risks

Answer(s): D

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QUESTION: 24

The quality of a product may be assessed by elements such as its appearance, usefulness and robustness. Which element can be used to assess the quality of a service?

How much the service costs compared to other providers of the service
How much the service costs divided by an average of evaluation scores
How well the service meets customer and user expectations
The number of people purchasing that service

Answer(s): C

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QUESTION: 25

What is the objective of the Continual Improvement (Act) stage of Planning and Implementing Service Management, as described in the ISO/IEC 20000 standard?

To improve the efficiency and effectiveness of the business
To improve the efficiency and effectiveness of the ITIL processes
To improve the efficiency and effectiveness of service delivery and management
To improve the efficiency and effectiveness of service support

Answer(s): C

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