A user reports getting a BSOD error on their computer at least twice a day. Which of the following should the technician use to determine the cause?
Answer(s): A
Event Viewer logs system errors, including the critical events that lead up to and include Blue Screen of Death (BSOD) incidents. By reviewing the “System” and “Application” logs, especially the error entries and any bugcheck codes, you can identify the faulting driver, service, or hardware component responsible for the crashes.
A technician is setting up a Windows server to allow remote desktop connections for multiple users. Which of the following should the technician configure on the workstation?
To allow Remote Desktop connections, the Windows Firewall on the server (or workstation acting as the host) must have the Remote Desktop (TCP port 3389) rule enabled. This opens the necessary port so multiple users can establish RDP sessions. The other settings (User Accounts, Computer Management, Ease of Access) don’t directly control network access for RDP.
A technician thinks that an application a user downloaded from the internet may not be the legitimate one, even though the name is the same. The technician needs to confirm whether the application is legitimate. Which of the following should the technician do?
By computing the downloaded application’s checksum (e.g., SHA-256 or MD5) and comparing it against the official hash published by the software vendor, the technician can verify the file’s integrity and authenticity. A matching hash confirms the application is genuine and unaltered, whereas any discrepancy indicates a potentially illegitimate or tampered file.
SIMULATIONMultiple users are reporting audio issues as well as performance issues after downloading unauthorized software. You have been dispatched to identify and resolve any issues on the network using best practice procedures.INSTRUCTIONSQuarantine and configure the appropriate device(s) so that the users’ audio issues are resolved using best practice procedures.Multiple devices may be selected for quarantine.Click on a host or server to configure services.If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
A technician must map a network drive on a piece of legacy equipment running an end-of-life OS. Which of the following is the best script to map the drive using simple Windows commands?
Answer(s): B
A batch script is the best choice for mapping a network drive using simple Windows commands because it can execute command-line instructions like net use in legacy and modern Windows environments.
After clicking on an advertisement, a user reports that their browser is slow. A technician looks at the network connections for the machine and notices a large number of outbound connections. Which of the following actions should the technician take next?
Answer(s): D
The technician should quarantine the system next to prevent potential malware from spreading or communicating with other systems, especially given the suspicious outbound connections.
Various alerts on a user’s Windows 11 laptop are continually interrupting the user during videoconference calls. Which of the following should a support technician recommend to best solve the issue?
Setting Windows Notifications to Do Not Disturb will suppress alerts and interruptions during videoconference calls, providing the best solution to the issue.
Company employees do not have assigned workspaces and regularly work at different computers and physical locations. Which of the following should the company implement to maintain data security and minimize the amount of user data that needs to be transferred?
Roaming profiles allow user data and settings to follow employees as they log in to different computers, maintaining data security and minimizing the need to transfer user data manually.
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