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  1. Home
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  3. 220-1102

CompTIA 220-1102 Exam (page: 23)
CompTIA A+ Certification: Core 2
Updated on: 01-Sep-2025

Viewing Page 23 of 142
220-1102 PDF 701 Questions

A technician is troubleshooting a lack of outgoing audio on a third-party Windows 10 VoIP application. The PC uses a USB microphone connected to a powered hub. The technician verifies the microphone works on the PC using Voice Recorder. Which of the following should the technician do to solve the issue?

  1. Remove the microphone from the USB hub and plug it directly into a USB port on the PC.
  2. Enable the microphone under Windows Privacy settings to allow desktop applications to access it.
  3. Delete the microphone from Device Manager and scan for new hardware.
  4. Replace the USB microphone with one that uses a traditional 3.5mm plug.

Answer(s): B



A user who is unable to connect to the network submits a help desk ticket. The assigned help desk technician inquires about whether any recent changes have been made. The user reports there is construction activity in the surrounding offices. The help desk technician proceeds to ping the user's desktop, which does not respond. Which of the following is the MOST likely cause of this issue?

  1. A duplicate IP address has been issued to the user's desktop.
  2. The HDD of the OS is failing.
  3. The network cable has become disconnected.
  4. Malware has infected the system.

Answer(s): C



A user has been unable to access a website and has submitted a help desk ticket. The website has been verified to be online. Which of the following troubleshooting steps will MOST likely resolve the issue?

  1. Deleting the browser history
  2. Clearing the cache
  3. Enabling private mode browsing
  4. Enabling ad blocking

Answer(s): B



A desktop support technician is tasked with migrating several PCs from Windows 7 Pro to Windows 10 Pro. The technician must ensure files and user preferences are retained, must perform the operation locally, and should migrate one station at a time. Which of the following methods would be MOST efficient?

  1. Golden image
  2. Remote network install
  3. In-place upgrade
  4. Clean install

Answer(s): C



The findings from a security audit indicate the risk of data loss from lost or stolen laptops is high. The company wants to reduce this risk with minimal impact to users who want to use their laptops when not on the network. Which of the following would BEST reduce this risk for Windows laptop users?

  1. Requiring strong passwords
  2. Disabling cached credentials
  3. Requiring MFA to sign on
  4. Enabling BitLocker on all hard drives

Answer(s): D



Viewing Page 23 of 142



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Ace 8/3/2023 10:37:00 AM

number 52 answer is d
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