A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email.
The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections. Which of the following should the technician do NEXT?
- Advise the user to run a complete system scan using the OS anti-malware application.
- Guide the user to reboot the machine into safe mode and verify whether the anomalous activities are still present.
- Have the user check for recently installed applications and outline those installed since the link in the email was clicked.
- Instruct the user to disconnect the Ethernet connection to the corporate network.