An Android user reports that when attempting to open the company's proprietary mobile application, it immediately closes. The user states that the issue persists, even after rebooting the phone. The application contains critical information that cannot be lost. Which of the following steps should a systems administrator attempt FIRST?
- Uninstall and reinstall the application.
- Reset the phone to factory settings.
- Install an alternative application with similar functionality.
- Clear the application cache.