A technician identified an issue on a workstation, obtained details from the user, and made a backup of the system. Which of the following should the technician do NEXT?
- Determine the next steps to resolve the issue and document it.
- Design a plan of action to resolve the issue and implement the solution.
- Document the findings, actions, and outcomes.
- Establish a theory of probable cause, researching internally or externally as needed.
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