A user submits a help desk ticket regarding a smartphone that will no longer accept its charging cable. The assigned technician notices the phone does not have a protective case, and the user constantly transports the phone in a pocket. The technician attempts to use a secondary charger, but the cable falls out of the phone. Which of the following is the MOST likely cause of the issue?
- The phone requires a firmware update to address charging issues.
- The charge port contains foreign objects, such as lint.
- The phone’s battery has swelled, preventing the utilization of the charge port.
- The phone has experienced water damage, thus the battery is not charging.