A technician has been dispatched to a customer site to respond to a virus-cleaning issue a user has been having repeatedly. The customer thinks the technician is doing a poor job and is very upset. Which of the following describes how the technician should handle this situation?
Answer(s): A
A technician is preparing a change management form to request a change to a production system. The technician is documenting what will be done in case the change fails and the production system is no longer available. Which of the following is the technician documenting?
Answer(s): D
A remote customer calls the help desk and asks a technician to demonstrate how to perform a software task. Which of the following would be the MOST appropriate method to use?
Answer(s): B
A technician is installing a new SOHO wireless router. The customer needs to access local files via a remote desktop application from outside the office. Which of the following should the technician configure?
A user's computer has been performing sluggishly. The user reports the computer takes a long time to be ready to use after powering it on. A technician decides to use MSConfig to review the applications that might be causing the slowdown. On which of the following should the technician focus? (Choose two.)
Answer(s): A,D
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