Cisco Customer Success Manager (CSM) 820-605 Dumps in PDF

Free Cisco 820-605 Real Questions (page: 8)

In which stage of the Customer Lifecycle does the Success Plan get updated for the first time?

  1. Onboard
  2. Use
  3. Adopt
  4. Implement

Answer(s): A



What is the customer success objective of a Quarterly Success Review?

  1. Evaluate renewal contract.
  2. Introduce new products and services.
  3. Align work effort to outcomes.
  4. Create a success plan.

Answer(s): C



Which task drives advocacy with customer stakeholders?

  1. creating a stakeholder map
  2. creating a Customer Success Plan
  3. creating technical documentation
  4. creating a success story

Answer(s): D



What is a Quarterly Success Review?

  1. gap analysis that focuses on the state of the customer’s current architecture
  2. new success plan that focuses on the upcoming goals for the customer
  3. conversation that outlines the key initiatives that are agreed upon in the success plan
  4. technical analysis that outlines the implementation plan and adoption barriers

Answer(s): C



What is the best reason for documenting your customer’s success?

  1. To provide awareness of the value achieved by the customer’s purchased solution
  2. To establish KPI’s that measure the success of your company’s business
  3. To document roles and responsibilities for your project management
  4. To provide expansion opportunities for your sales team

Answer(s): A



What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?

  1. capability gap
  2. financial gap
  3. consumption gap
  4. organizational gap

Answer(s): C


Reference:

https://www.customersuccessmanager.com/blogs/the-consumption-gap



Which method is directly associated with evaluating a customer outcome?

  1. milestones
  2. key performance indicators
  3. metrics
  4. benchmarks

Answer(s): B



The customer wants to reduce their exposure to security events.
Which business outcome is critical to the company’s success?

  1. risk management
  2. market growth
  3. sustainability
  4. cost efficiency

Answer(s): A



Share your comments for Cisco 820-605 exam with other users:

A
ash
7/11/2023 3:00:00 AM

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8/17/2023 6:29:00 PM

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sachin
12/27/2023 2:45:00 PM

question 232 answer should be perimeter not netowrk layer. wrong answer selected

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tomAws
7/18/2023 5:05:00 AM

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Rahul
6/11/2023 2:07:00 AM

hi team, could you please provide this dump ?

T
TeamOraTech
12/5/2023 9:49:00 AM

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C
Curtis
7/12/2023 8:20:00 PM

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sam
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12/11/2023 7:32:00 AM

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J
Jason
9/30/2023 1:07:00 PM

question 81 should be c.

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TestPD1
8/10/2023 12:22:00 PM

question 18 : response isnt a ?

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ally
8/19/2023 5:31:00 PM

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D
DIA
10/7/2023 5:59:00 AM

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A
Annie
7/7/2023 8:33:00 AM

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A
arnie
9/17/2023 6:38:00 AM

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Tanuj Rana
7/22/2023 2:33:00 AM

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Future practitioner
8/10/2023 1:26:00 PM

question 4 answer is c. this site shows the correct answer as b. "adopt a consumption model" is clearly a cost optimization design principle. looks like im done using this site to study!!!

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Ace
8/3/2023 10:37:00 AM

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12/17/2023 12:04:00 PM

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Corey
12/29/2023 5:06:00 PM

question 35 is incorrect, the correct answer is c, it even states so: explanation: when a vm is infected with ransomware, you should not restore the vm to the infected vm. this is because the ransomware will still be present on the vm, and it will encrypt the files again. you should also not restore the vm to any vm within the companys subscription. this is because the ransomware could spread to other vms in the subscription. the best way to restore a vm that is infected with ransomware is to restore it to a new azure vm. this will ensure that the ransomware is not present on the new vm.

R
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10/18/2023 3:54:00 AM

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B
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8/14/2023 9:53:00 AM

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10/19/2022 10:41:00 AM

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Dave Gregen
9/4/2023 3:17:00 PM

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Sarah
6/13/2023 1:42:00 PM

anyone use this? the question dont seem to follow other formats and terminology i have been studying im getting worried

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Shuv
10/3/2023 8:19:00 AM

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Reb974
8/5/2023 1:44:00 AM

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Mchal
7/20/2023 3:38:00 AM

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S
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8/8/2023 1:04:00 PM

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Manju
10/19/2023 1:19:00 PM

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LeAnne Hair
8/24/2023 12:47:00 PM

#229 in incorrect - all the customers require an annual review

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