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Cisco Customer Success Manager (CSM) 820-605 Dumps in PDF

Free Cisco 820-605 Real Questions (page: 17)

820-605 PDF — 178 Questions

In which stage of the Customer Lifecycle does the Success Plan get updated for the first time?

  1. Onboard
  2. Use
  3. Adopt
  4. Implement

Answer(s): A



What is the customer success objective of a Quarterly Success Review?

  1. Evaluate renewal contract.
  2. Introduce new products and services.
  3. Align work effort to outcomes.
  4. Create a success plan.

Answer(s): C



Which task drives advocacy with customer stakeholders?

  1. creating a stakeholder map
  2. creating a Customer Success Plan
  3. creating technical documentation
  4. creating a success story

Answer(s): D



What is a Quarterly Success Review?

  1. gap analysis that focuses on the state of the customer’s current architecture
  2. new success plan that focuses on the upcoming goals for the customer
  3. conversation that outlines the key initiatives that are agreed upon in the success plan
  4. technical analysis that outlines the implementation plan and adoption barriers

Answer(s): C



What is the best reason for documenting your customer’s success?

  1. To provide awareness of the value achieved by the customer’s purchased solution
  2. To establish KPI’s that measure the success of your company’s business
  3. To document roles and responsibilities for your project management
  4. To provide expansion opportunities for your sales team

Answer(s): A



What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?

  1. capability gap
  2. financial gap
  3. consumption gap
  4. organizational gap

Answer(s): C


Reference:

https://www.customersuccessmanager.com/blogs/the-consumption-gap



Which method is directly associated with evaluating a customer outcome?

  1. milestones
  2. key performance indicators
  3. metrics
  4. benchmarks

Answer(s): B



The customer wants to reduce their exposure to security events.
Which business outcome is critical to the company’s success?

  1. risk management
  2. market growth
  3. sustainability
  4. cost efficiency

Answer(s): A



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