Implementing Contact Center Enterprise Chat and Email (CCECE) Exam Questions PDF download

QUESTION: 6

Which CLI command verifies the authenticity and integrity of a downloaded ISO?

Openssl dgst -sha512 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>
Openssl dst -sha256 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>
Openssl dst -sha512 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <|SO Image>
Openssl dgst -sha256 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>

Answer(s): D

Explanation:

This command uses the OpenSSL tool to verify the authenticity and integrity of an ISO file by checking the signature against a public key. The -sha256 option specifies to use the SHA-256 algorithm, -keyform der specifies the key format is DER, -verify option is used to specify the public key file that is used to verify the signature and the -signature option is used to specify the signature file. It uses the SHA-256 algorithm to generate a digest of the ISO image, and then compares it to the digest that is stored in the signature file. If the digests match, it means the ISO file is authentic and has not been tampered with.
It's important to note that, the actual command may vary depending on the specific operating system and version of OpenSSL being used. Also, it's recommended to consult the Cisco documentation and your Cisco support team for further assistance.

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QUESTION: 7

Which process scans content and applies regular expressions to mask the sensitive information?

Data leak prevention
Data masking
Data filtering
Data scanning

Answer(s): B

Explanation:

Data masking is the process of replacing sensitive data with realistic but not real data to protect it from unauthorized access or exposure. It is typically used to protect sensitive data such as personal identification numbers, credit card numbers, and other confidential information. The process scans content and applies regular expressions to mask the sensitive information by replacing the sensitive data with a set of predetermined characters or values, such as asterisks or random characters. This makes it difficult for unauthorized users to access the sensitive data, while still allowing the data to be used for testing, development, and other purposes.

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QUESTION: 8

Which two types of data does a file server store? (Choose two.)

application files
application log files
error log files
system files
report templates

Answer(s): A,D

Reference:

[1] https://docs.microsoft.com/en-us/windows-server/storage/file-servers/file- servers [2] https://www.lifewire.com/what-is-a-file-server- 817385 [3] https://www.webopedia.com/TERM/F/file_server.html [4] https://www.server- essentials.com/faq/what-is-file-server
A file server is a computer or device that stores and manages files, allowing multiple users and devices to access the files over a network.
1. Application files: file servers typically store application files, which are files that are used by software programs. These files can include executable files, DLLs, configuration files, and other types of files that are needed to run the software.
2. System files: file servers also store system files, which are files that are used by the operating system. These files include system libraries, drivers, and other types of files that are required for the operating system to function properly.

Microsoft: What is a File Server?
Oracle: File Server
Cisco: File Server
File servers can also store other types of files such as user documents, media files, and other types of files, but the above mentioned files are some of the examples that are commonly stored in file servers.

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QUESTION: 9

Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)

ECE_Default_Queue
ECE_activity
ECE_Inbound
ECE_Email
ECE_Chat

Answer(s): D,E

Reference:

[1] https://docs.microsoft.com/en-us/microsoftteams/media-classes-in-teams- enterprise-chat-and-email [2] https://docs.microsoft.com/en-us/microsoftteams/configure- enterprise-chat-and-email-with-enterprise-chat-and-email-in- teams [3] https://www.ombud.com/blog/enterprise-chat-email-microsoft-teams- broadcast [4] https://www.cmswire.com/digital-workplace/enterprise-chat-the-future-of-work- communications/ [5] https://www.globaldataservices.com/blog/enterprise-chat-email-in-microsoft- teams/
Enterprise Chat and Email (ECE) is a Cisco product that allows customers to communicate with a business through various channels such as chat, email, social media, and other digital channels. To use the ECE_Email and ECE_Chat media classes, configuration is required.
1. ECE_Email: ECE_Email media class is used to configure the email channel, this includes settings such as email address, email server, and other email-related configurations. This media class is used to route incoming email to the appropriate agent or department.
2. ECE_Chat: ECE_Chat media class is used to configure the chat channel, this includes settings such as chat server, chat client, and other chat-related configurations. This media class is used to route incoming chats to the appropriate agent or department.

Cisco: Cisco Enterprise Chat and Email
Cisco: Cisco Enterprise Chat and Email Media Class Configuration Cisco: Cisco Enterprise Chat and Email Media Class Configuration Guide

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QUESTION: 10

What is the formula for a standardized agent count for email?

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 10
Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 6
Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 20
Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 4

Answer(s): A

Reference:

[1] https://support.google.com/a/answer/1363297?hl=en [2] https://www.workfront.com/blog/how -to-calculate-an-email-teams-capacity/ [3] https://www.activetrail.com/blog/how-do-you-calculate- the-optimal-number-of-customer-service-agents [4] https://www.conversocial.com/blog/how-to- calculate-the-optimal-number-of-social-media-agents

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Cisco Implementing Contact Center Enterprise Chat and Email (CCECE) 500-445 Dumps in PDF

Free Cisco 500-445 Real Questions (page: 13)

QUESTION: 6

Explanation:

QUESTION: 7

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QUESTION: 8

Reference:

QUESTION: 9

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QUESTION: 10

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